



Mount Lai Warming Bamboo Charcoal Cleansing Balm
Tax excluded. Shipping calculated at checkout

A warming cleansing balm designed to transform your face and scalp cleansing ritual. The Mount Lai Warming Bamboo Charcoal Cleansing Balm melts into the skin to help lift away makeup, excess oil, buildup, and impurities without leaving the skin feeling stripped.
Inspired by Traditional Chinese Medicine and formulated with bamboo-derived actives, botanical oils, bamboo charcoal, and adaptogenic plant extracts, this balm warms on contact and emulsifies into a milky wash with water. It rinses cleanly to leave the skin feeling refreshed, comfortable, and balanced.
Available at Loshen & Crem in Edmonton and online across Canada, it is ideal for anyone looking to elevate their cleansing ritual with a purifying balm that can also be used as part of a scalp care routine.
Benefits:
- Helps remove makeup, sunscreen, excess oil, and daily buildup
- Bamboo charcoal helps draw out impurities from the skin
- Warming texture creates a comforting massage experience
- Helps refine the look of pores and congestion
- Supports a fresh, balanced-looking complexion
- Can be used on the face or scalp before shampooing
- Leaves skin feeling clean without a tight or stripped sensation
- Emulsifies into a milky wash and rinses away easily
How to Use:
-
For makeup removal and cleansing:
Massage onto dry skin using circular motions. Add water to emulsify into a milky texture, then rinse thoroughly. -
For a gua sha ritual:
Apply to dry skin, perform your gua sha massage, then emulsify with water and rinse. -
For scalp care:
Apply to the scalp on dry hair before showering. Massage gently, rinse well, then follow with shampoo. - Tip: Use slow massage movements to allow the warming texture to support a more relaxing cleansing ritual.
Loshen & Crem’s Recommendation:
- Ideal for oily, congested, breakout-prone, or combination skin
- Perfect for anyone who loves a deep cleansing balm that still feels nourishing
- We love it as a first cleanse to remove makeup, SPF, and daily buildup
- A beautiful pairing with a Mount Lai gua sha tool for a warming facial massage ritual
- Great for those looking to add a pre-shampoo scalp massage step to their routine
Ingredients:
Key Ingredients:
- Bamboo Charcoal: Helps draw out excess oil, buildup, and impurities from the skin.
- Fermented Bamboo: Helps soothe and protect the skin from environmental stressors.
- Bamboo Extract: Helps support the skin barrier and maintain moisture.
- Safflower Oil: A lightweight botanical oil that helps dissolve makeup, sunscreen, and daily buildup.
- Argan Oil: Helps nourish and soften the skin.
- Grapeseed Oil: Lightweight and antioxidant-rich, ideal for balancing the feel of the formula.
- Marula Oil: Helps comfort and condition the skin.
- Green Tea Extract: Antioxidant-rich and soothing.
- Vitamin E: Helps support skin comfort and protection.
- Rosemary Extract: A botanical extract traditionally used to refresh and clarify.
Full Ingredients List:
Carthamus Tinctorius (Safflower) Seed Oil, Polyglyceryl-4 Oleate, Caprylyl Capryl Glucoside, Sorbitan Oleate, Hydrogenated Vegetable Oil, Argania Spinosa (Argan) Kernel Oil, Vitis Vinifera (Grape) Seed Oil, Sclerocarya Birrea (Marula) Oil, Bambusa Vulgaris (Bamboo) Extract, Euphorbia Cerifera (Candelilla) Wax, Camellia Sinensis (Green Tea) Leaf Extract, Lactobacillus/Arundinaria Gigantea Ferment Filtrate, Citrus Sinensis (Sweet Orange) Oil, Bamboo Charcoal Powder, Tocopheryl Acetate (Vitamin E), Rosemary Officinalis (Rosemary) Extract.
Free Express Shipping with orders over $199
Available at our Edmonton Boutique
Ship to Canada only
Pickup available at Loshen & Crem
Usually ready in 24 hours

Mount Lai Warming Bamboo Charcoal Cleansing Balm
100 ml
Loshen & Crem
5238 Windermere Boulevard
Edmonton AB T6W 0L9
Canada
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 30 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days of purchase, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Final Sale Items
For transparency, certain items are final sale and not eligible for return or exchange:
- Products on sale
- Products marked “Final markdown” on our online store
- Gift cards
- Promotional kits and deluxe samples
- Limited-edition or seasonal item
Shipping Policy
At Loshen & Crem, we take delivering your skincare treasures très seriously. From Canada to the U.S., we’re here to ensure your beauty cabinet is always well-stocked.
-
Free Shipping:
- Canada: Complimentary EXPRESS shipping on orders over $199 CAD (after discounts and before taxes).
- United States: Complimentary EXPRESS shipping on orders over $250 USD. We are temporarily pausing USD payments at the moment. Apologies for the inconvenience, and thank you for your understanding!
- During our annual sales, enjoy free EXPEDITED shipping for orders over $250 CAD (or $350 USD).
- For smaller indulgences, shipping is $24.95 CAD within Canada and $30.95 USD to the U.S.
P.S. We ship to P.O. Boxes via Canada Post—but not during strikes. C’est compliqué.
Processing Time:
We aim to dispatch your order within 2 business days, though peak sales and payment verifications may require a touch more patience.
Please note that if you make any changes with the courier after the dispatch, our carrier will charge a $32 fee. In addition, we will have to withdraw the Free Express shipping option from your SkinSkinGlow points account. We appreciate your understanding.
Our processing time starts from the moment your order is successfully submitted and may take up to 2 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods. Before we can ship your order, we may need to hold your order for payment verification and confirm your details with your card issuer.
We will do our very best to minimize delays.
Shipping Rates & Delivery Times
Estimated Delivery Times (Canada):
- British Columbia & Alberta: 1–2 business days
- Manitoba & Saskatchewan: 1–2 business days
- Quebec & Ontario: 1–2 business days
- Atlantic Provinces: 1–3 business days
-
United States: Delivery times vary by region:
- Zone 1: Eastern States – 3–4 business days
- Zone 2: Central States – 4–5 business days
- Zone 3: Western States – 5 business days
Remote areas may experience longer shipping times.Please Note: Shipping windows are estimates and not guarantees. Delays may occur due to weather, traffic, or additional verification processes.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
-
Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
-
Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and the Free Express Shipping option will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $24.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
Contact Us
Choose options







