We know from time to time you might not be happy with a product you’ve purchased.
You can return any unwanted products within 7 days of delivery provided they are unopened and in perfect condition.
We will refund or offer credit within 30 days of purchase.
Please follow our simple step by step guide below.
Q's and A's
Are returns free?
No! Note that the refund does not include the delivery charges of original shipping to you, or return postage costs unless we've made an error or the item is damaged or defective.
What items can be returned?
You can return any unopened or damaged items purchased within 7 days that aren’t marked as final sale
What if I received a damaged item?
We’re so sorry.
Send an email to firstname.lastname@example.org but before please read our policy on damaged or defective items below.
WE ARE NOT RESPONSIBLE FOR INCORRECT OR MISSING INFORMATION ON SHIPPING ADDRESS.
PLEASE MAKE SURE YOU ADD ANY RELEVANT INFORMATION :
- Such as a buzzer
- Special door
- Special needs
- if your delivery address has a South, North, West, East.
If this information is incorrect or missing, we cannot assure you that your order will be delivered to you properly.
Important… it is NOT POSSIBLE to change your address once the order has left our warehouse.
We remind you that orders often leave the same day even if you have placed your order
before 2:00 p.m. EST
Loshen & Crem cannot refund OR re-ship orders that have address errors, a lack of relevant information, or a last-minute change.
Note: If you realize an error or want to make a change after your order has left our
the carrier has picked up a warehouse and, we advise you to contact the
carrier's customer service department and sees with them if it is possible to change the
WE ARE ALSO NOT RESPONSIBLE TO WEATHER RELATED DAMAGE OR DELAYS! ONCE PACKAGE LEAVES OUR HANDS, IT IS COMPLETELY OUT OF OUR CONTROL!Your package was marked "delivered", but I haven't received it!
We do our best to make your order goes out on the same day it was placed. We also make sure express (Canada post, Purolator or FedEx), once the order has left our warehouse, we can't guarantee the delivery time. Rest assure that we will be there to help.
When the tracking for your package is updated as "delivered" by the postal carrier, it triggers an automatic email from us to let you know about this new status.
Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest:
- Delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
- We always update your order with your tracking and carrier, so you can contact them directly with your tracking. Ask who delivered the package, and ask for the details of that day's delivery.
- If the package still does not show up, please call the carrier to file a claim. Loshen & Crem cannot reimburse OR re-ship orders that were mis-delivered by the carrier or stolen from a property. Thank you for understanding!
7 DAY RETURNS GUARANTEE
LOSHEN & CREM wants all of its customers to be completely satisfied every time you shop with us.
However, we understand there may be occasions where you want to return items ordered in error.
This is why we offer a 7-day guarantee, so if for any reason you change your mind about your order, return it unopened, in its original condition, within 7 days of the date you received it. Please note that the refund does not include the original shipping costs to you, or return postage costs unless we've made an error or the item is damaged or defective.
DAMAGED OR DEFECTIVE ITEMS
While we do our best to ensure all items are dispatched correctly and in perfect condition, occasionally items may get damaged in transit or perhaps are defective. In the case of damaged goods or order process errors, we will collect and exchange the item at no extra cost to yourself. Please contact our Customer Service team at email@example.com within 3 days after receiving your order.
Need to cancel or make an adjustment? Let us know right away, and we'll do our best!
email : firstname.lastname@example.org
We're working quickly to make sure you receive your order fast, so please note that we're unable to make any changes once your order is sent to our warehouse.