We know from time to time you might not be happy with a product you’ve purchased.

You can return any unwanted products within 7 days of delivery provided they are unopened and in perfect condition. 

We will refund or offer credit within 30 days of purchase.

Please follow our simple step by step guide below.

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Q's and A's

Are returns free?

No! Note that the refund does not include the delivery charges of original shipping to you, or return postage costs unless we've made an error or the item is damaged or defective.

What items can be returned?

You can return any unopened or damaged items purchased within 7 days that aren’t marked as final sale

What if I received a damaged item?

We’re so sorry.

Send an email to info@loshen.ca  but before please read our policy on damaged or defective items below.


LOSHEN & CREM wants all of its customers to be completely satisfied every time you shop with us.

However, we understand there may be occasions where you want to return items ordered in error. 

This is why we offer a 7-day guarantee, so if for any reason you change your mind about your order, return it unopened, in its original condition, within 7 days of the date you received it. Please note that the refund does not include the original shipping costs to you, or return postage costs unless we've made an error or the item is damaged or defective.


While we do our best to ensure all items are dispatched correctly and in perfect condition, occasionally items may get damaged in transit or perhaps are defective. In the case of damaged goods or order process errors, we will collect and exchange the item at no extra cost to yourself. Please contact our Customer Service team at info@loshen.ca within 3 days after receiving your order. 


Need to cancel or make an adjustment? Let us know right away, and we'll do our best! 

email : info@loshen.ca 

We're working quickly to make sure you receive your order fast, so please note that we're unable to make any changes once your order is sent to our warehouse.