Gentle Cleanser
Tax excluded. Shipping calculated at checkout
Applied manually after checkout
A gentle, non-foaming cleanser designed to cleanse effectively while respecting sensitive, reactive, or post-procedure skin. This comforting formula removes daily buildup without harshness, leaving skin feeling clean, soft, and balanced. Suitable for daily use and gentle enough for delicate areas, including around the eyes, it is an ideal option when the skin needs a calmer, more supportive cleansing step.
Benefits:
- Gently cleanses without stripping the skin
- Ideal for sensitive and post-procedure skin
- Non-foaming, non-irritating formula
- Helps leave skin soft, calm, and balanced
- Suitable for daily use
- Gentle enough for delicate areas, including around the eyes
How to Use:
- Gently massage a small amount onto wet or dry skin morning and evening
- Rinse thoroughly with a washcloth in lukewarm water
Loshen & Crem’s Recommendation:
This is a beautiful option for anyone who wants a cleanser that feels simple, comforting, and easy on the skin. It is especially lovely for sensitive complexions, compromised barriers, or skin recovering from treatments, when a more supportive and non-stripping cleanse makes all the difference.
Ingredients:
Key Ingredients:
- Glycerin: Helps attract and retain moisture, supporting softer, more comfortable skin during cleansing.
- Chamomile Extract: Helps soothe the look of irritation and support a calmer complexion.
- Green Tea Extract: Provides antioxidant support while helping comfort stressed skin.
- Grape Seed Extract: Helps protect against environmental stressors while supporting a more balanced-looking complexion.
Full Ingredients List:
Water/Aqua/Eau, C12-15 Alkyl Benzoate, Decyl Glucoside, Methyl Gluceth-20, Glycerin, Tridecyl Trimellitate, Cetearyl Alcohol, Glyceryl Stearate, PEG-100 Stearate, Neopentyl Glycol Dicaprylate/Dicaprate, Chamomilla Recutita (Matricaria) Flower Extract, Camellia Sinensis (Green Tea) Leaf Extract, Vitis Vinifera (Grape) Seed Extract, Carbomer, Sodium Hydroxide, Disodium EDTA, Potassium Sorbate, Ethylhexylglycerin, Phenoxyethanol
Complimentary priority shipping for subscribers on orders of $249+.
Available at our Edmonton Boutique
Ship to Canada only
Pickup available at Loshen & Crem
Usually ready in 24 hours
Gentle Cleanser
178 ml
Loshen & Crem
5238 Windermere Boulevard
Edmonton AB T6W 0L9
Canada
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 30 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days of purchase, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Final Sale Items
For transparency, certain items are final sale and not eligible for return or exchange:
- Products on sale
- Products marked “Final markdown” on our online store
- Gift cards
- Promotional kits and deluxe samples
- Limited-edition or seasonal item
Shipping Policy
At Loshen & Crem, we take delivering your skincare treasures très seriously. From Canada to the U.S., we’re here to ensure your beauty cabinet is always well-stocked.
Canada: Loshen & Crem offers express shipping on all eligible Canadian orders.
- Orders under $249: $27.95 express shipping.
- Orders of $249 or more: $10 express shipping.
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Newsletter subscribers receive complimentary express shipping on orders of $249 or more when using the email address associated with their subscription.
Shipping thresholds are calculated after discounts and before taxes. Any applicable shipping charges will be displayed at checkout.
Newsletter subscription status must be active and recognized by Shopify at the time of checkout. Customers should use the same email address they used to subscribe. Newly submitted subscriptions may require a few minutes to become active.
United States: Complimentary EXPRESS shipping on orders over $350 USD.
- During our annual sales, enjoy free EXPEDITED shipping for orders over $250 CAD (or $450 USD).
- For smaller indulgences, shipping is $27.95 CAD within Canada and $35 USD to the U.S.
P.S. We ship to P.O. Boxes via Canada Post—but not during strikes. C’est compliqué.
Processing Time:
We aim to dispatch your order within 2 business days, though peak sales and payment verifications may require a touch more patience.
Please note that if you make any changes with the courier after the dispatch, our carrier will charge a $32 fee. In addition, we will have to withdraw 800 points from your La Crème Points account. We appreciate your understanding.
Our processing time starts from the moment your order is successfully submitted and may take up to 2 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods. Before we can ship your order, we may need to hold your order for payment verification and confirm your details with your card issuer.
We will do our very best to minimize delays.
Shipping Rates & Delivery Times
Estimated Delivery Times (Canada):
- British Columbia & Alberta: 1–2 business days
- Manitoba & Saskatchewan: 1–2 business days
- Quebec & Ontario: 1–2 business days
- Atlantic Provinces: 1–3 business days
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United States: Delivery times vary by region:
- Zone 1: Eastern States – 3–4 business days
- Zone 2: Central States – 4–5 business days
- Zone 3: Western States – 5 business days
Remote areas may experience longer shipping times.Please Note: Shipping windows are estimates and not guarantees. Delays may occur due to weather, traffic, or additional verification processes.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
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Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
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Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and the Free Express Shipping option will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $29.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
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