






EyeHero® Bio-Retinol Smoothing Eye Cream
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Deep hydration and visible smoothing for firmer, more rested-looking eyes
A replenishing eye cream designed to immediately hydrate while softening the appearance of fine lines, crow’s feet and crepey texture. EyeHero® combines rambutan leaf extract—a botanical bio-retinol alternative—with Kangaroo Paw Flower and Honey Locust Seed to support smoother, firmer-looking skin without using traditional retinol.
Vegan squalane, glycerin and jojoba esters replenish moisture and improve suppleness, while the cooling ceramic applicator provides a soothing, refreshing finish. With consistent use, the delicate eye area appears smoother, more resilient and comfortably hydrated.
Benefits
- Visibly smooths fine lines and crow’s feet
- Provides immediate and lasting hydration
- Helps the eye area appear firmer and more lifted
- Softens dry, crepey-looking texture
- Supports the appearance of elasticity and suppleness
- Temporarily tightens and smooths the skin’s surface
- Cooling ceramic applicator enhances the refreshing effect
- Suitable for mature and moisture-depleted eye areas
- Dermatologist-tested and identified as hypoallergenic
- Certified vegan and EWG Verified
- Formulated without essential oils or added synthetic fragrance
Best For
EyeHero® is particularly well suited to:
- Fine lines and crow’s feet
- Dry or dehydrated under-eye skin
- Crepey-looking texture
- Visible loss of firmness or elasticity
- Mature skin
- Sensitive or retinol-intolerant eye areas
- Anyone seeking a plant-based alternative to traditional retinol
- Clients wanting immediate hydration with continued smoothing support
Why It Is Different
EyeHero® combines immediate cosmetic smoothing with ingredients selected to support a firmer, more supple appearance over time.
Unlike a traditional retinol eye cream, it contains no retinol or retinoic acid. Its “bio-retinol” positioning comes from rambutan leaf extract, a botanical ingredient used to target similar visible concerns through a gentler approach.
- Rambutan Leaf Extract: A botanical bio-retinol alternative that provides antioxidant support and helps soften the appearance of crow’s feet and fine lines.
- Kangaroo Paw Flower Extract: Supports smoother, firmer-looking skin and the appearance of improved elasticity.
- Honey Locust Seed Extract: Attracts moisture and forms a lightweight film that creates an immediate, temporary tightening and smoothing effect.
- Vegan Squalane: Replenishes moisture and supports softness without feeling greasy.
- Hydrolyzed Jojoba Esters: Condition the delicate eye area and improve its smooth, supple feel.
How to Use
Use morning or evening.
After applying water-based serums and before moisturizer, dispense one small pea-sized amount for both eyes.
Gently distribute the cream beneath the eyes and along the orbital bone using the ceramic applicator. Finish by lightly tapping with your ring finger until absorbed.
Avoid applying directly to the eyes, lash line or mobile eyelids. For an enhanced cooling and soothing effect, store the eye cream in the refrigerator.
Patch test before first use.
Loshen & Crem’s Recommendation
EyeHero® is our preferred Three Ships eye cream when fine lines, dryness and loss of firmness are the primary concerns. We especially love it in an evening routine, when its replenishing texture can support the eye area overnight without introducing traditional retinol.
A small amount is enough for both eyes. More product will not create faster results and may migrate toward the eyes or interfere with makeup.
For a complete day-and-night approach, use First Light® Vitamin C + Caffeine Eye Cream in the morning to target puffiness and visible darkness, then apply EyeHero® in the evening for hydration, fine lines and firmness.
Two or three evenings per week, begin with OffDuty™ Biodegradable Eye Masks. Remove the masks, allow the remaining serum to absorb and finish with a thin layer of EyeHero®.
Complete the Three Ships Smoothing Night Routine
- Cleanse: Harmony Cucumber + Kombucha Microbiome Milky Cleanser
- Mask: OffDuty™ Sea Algae + Bio-Peptide Smoothing Biodegradable Eye Masks
- Hydrate: Jelly Drops® Kakadu Plum + Mushroom Hyaluronic Acid Serum
- Eye Care: EyeHero® Bio-Retinol Smoothing Eye Cream
- Moisturize: Dream Bio-Retinol + Shorea Butter Rejuvenating Cream
- Protect: Apply broad-spectrum sunscreen every morning
What “Bio-Retinol” Means in EyeHero®
“Bio-retinol” is a cosmetic marketing term rather than the name of one standardized ingredient. It generally describes botanical ingredients selected to target some of the same visible concerns associated with retinol, such as fine lines, uneven texture and loss of firmness.
In EyeHero®, the bio-retinol alternative is rambutan leaf extract. The formula does not contain retinol, retinal or retinoic acid, and rambutan should not be considered chemically identical to a vitamin A derivative.
This makes EyeHero® a thoughtful option for clients who want smoothing and firming support without introducing a traditional retinoid around the eyes. However, botanical does not automatically mean reaction-free, so patch testing remains important.
Ingredients
- Rambutan Leaf Extract: Provides antioxidant support and helps improve the appearance of fine lines and crow’s feet.
- Kangaroo Paw Flower Extract: Supports firmer-looking skin and the appearance of elasticity.
- Honey Locust Seed Extract: Helps attract moisture while creating a temporary smoothing and tightening film.
- Squalane: Replenishes lightweight moisture and supports the delicate eye area’s barrier.
- Glycerin: Attracts water to help visibly plump dehydration lines.
- Hydrolyzed Jojoba Esters: Condition and soften dry, delicate skin.
Full Ingredient List:
Aqua/Water/Eau, Caprylic/Capric Triglyceride, Glycerin, Glyceryl Stearate SE, Squalane, Sorbitan Stearate, Glyceryl Stearate, Glyceryl Caprylate, Behenyl Alcohol, Anigozanthos Flavidus Extract, Gleditsia Triacanthos Seed Extract, Nephelium Lappaceum Leaf Extract, Cetyl Palmitate, Sodium Stearoyl Glutamate, Hydrolyzed Jojoba Esters, Xanthan Gum, Citric Acid, Caprylhydroxamic Acid, Maltodextrin.
Ingredient lists may change. Always refer to the product packaging for the most current ingredient list, particularly if you have allergies or sensitivities. Contact info@loshen.ca if you need help reviewing the formula before purchasing.
Frequently Asked Questions
Does EyeHero® contain retinol?
No. EyeHero® contains rambutan leaf extract, a botanical ingredient positioned as a bio-retinol alternative. It does not contain retinol, retinal or retinoic acid.
Is the bio-retinol in EyeHero® bakuchiol?
No. EyeHero® uses rambutan leaf extract. SkinHero™ facial serum is the Three Ships product formulated with bakuchiol.
What does EyeHero® help with?
EyeHero® is designed to hydrate and soften the appearance of fine lines, crow’s feet, dry texture and visible loss of firmness around the eyes.
Does it provide instant results?
Hydrating ingredients and Honey Locust Seed Extract can create an immediate plumping and temporary smoothing effect. Three Ships states that the instant visible effect gradually fades after approximately eight hours. Individual results may vary.
Does EyeHero® permanently lift the eye area?
No topical eye cream can physically or permanently lift tissue. EyeHero® hydrates and forms a lightweight film that can temporarily create a smoother, firmer and more lifted appearance.
Does Kangaroo Paw Flower produce collagen?
Three Ships uses Kangaroo Paw Flower Extract to support the appearance of elasticity and firmness. We would not describe a cosmetic eye cream as directly generating or replacing collagen in the skin.
Is EyeHero® suitable for sensitive skin?
The formula is dermatologist-tested, identified by the brand as hypoallergenic and contains no essential oils or added synthetic fragrance. However, hypoallergenic does not guarantee that a reaction is impossible, so patch testing is still recommended.
Can I use it if traditional retinol irritates my skin?
EyeHero® may be a gentler alternative because it does not contain a traditional vitamin A derivative. Introduce it gradually if your eye area is particularly reactive.
Can EyeHero® be used during pregnancy?
The formula does not contain traditional retinol. However, anyone who is pregnant or breastfeeding should consult their healthcare provider before introducing new skincare products.
What is the difference between EyeHero® and First Light®?
First Light® targets puffiness, dark circles and visible dullness with acerola and coffee-derived caffeine. EyeHero® focuses on hydration, fine lines and visible firmness with rambutan, Kangaroo Paw Flower and Honey Locust Seed.
We recommend First Light® in the morning and EyeHero® in the evening.
Can I use EyeHero® with OffDuty™ Eye Masks?
Yes. Apply OffDuty™ after cleansing, remove the masks after 10 to 20 minutes and allow the remaining serum to absorb. Follow with a thin layer of EyeHero®.
Can I use it with a facial retinol?
Yes, but avoid layering multiple active products directly around the eyes unless your skin tolerates them well. Keep facial retinol away from the immediate eye area and introduce EyeHero® gradually.
Can it be applied to the eyelids?
Apply along the orbital bone beneath and around the eyes. Avoid the mobile eyelids, lash line and direct contact with the eyes unless your healthcare professional advises otherwise.
Can it be worn under makeup?
Yes. Use a small amount, allow it to absorb completely and follow with sunscreen and makeup. Overapplication may cause concealer to pill or crease.
Can I store it in the refrigerator?
Yes. Refrigeration enhances the cooling sensation of the ceramic applicator. Do not freeze the product.
What results did participants report?
In Three Ships’ consumer panel, 90% of participants said their skin felt smoother, while 97% said the skin around their eyes felt immediately hydrated. The panel included 47 participants.
Complimentary shipping from $149 and priority shipping from $249
Available at our Edmonton Boutique
Ship to Canada only
Pickup available at Loshen & Crem
Usually ready in 24 hours

EyeHero® Bio-Retinol Smoothing Eye Cream
15 g
Loshen & Crem
5238 Windermere Boulevard
Edmonton AB T6W 0L9
Canada
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 30 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days from delivery, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Final Sale Items
Promotional Items: Products purchased at a discount during promotions are considered final sale and cannot be returned or exchanged.
Final Markdown Items: Items marked as Final Markdown are non-returnable, non-exchangeable, and non-refundable.
Hair Care Products, Nail Polishes, Nail Treatments & Makeup: Due to hygiene and quality control standards, all purchases in these categories are final and cannot be returned, exchanged, or refunded.
Electrical Devices : Electrical devices are final sale for change-of-mind returns — we're unable to offer returns, exchanges, or refunds if you simply change your mind. If a device arrives defective or develops a fault, please see our Warranties section below for manufacturer warranty support.
Seasonal Items: Seasonal and limited-edition items are final sale and cannot be returned, exchanged, or refunded.
Gift Cards: Gift cards are final sale and non-refundable.
Please note: Final sale means no exchanges, refunds, or credits are available.
In-Store Purchases: For products purchased at our Edmonton boutique, our return policy remains consistent. You are invited to return items directly to the store, allowing you to bypass shipping concerns. Kindly note that our opening hours may vary. For the latest information, please click Loshen & Crem Opening hours.
Final Sale on Store Credit Purchases: Any items purchased using store credit issued from a previous return will be considered final sale. These items are not eligible for further returns or exchanges.
Shipping Policy
Shipping Rates and Delivery Times
All amounts are in Canadian dollars unless otherwise noted. Order thresholds are calculated after discounts, before taxes and shipping.
Standard Shipping — Estimated delivery: 3–7 business days*
Orders $149 and over: FREE
Orders $148.99 and under: $25
Priority Shipping — Estimated delivery: 1–2 business days*
Orders $249 and over: FREE
Orders $248.99 and under: $30
Processing: Orders placed before 2 p.m. Mountain Time, Monday through Friday, ship the same day, excluding holidays. Orders placed after the cutoff, on weekends, or on holidays ship the next business day.
Delivery estimates and remote destinations: Delivery estimates begin once your order has shipped. Remote destinations may require additional transit time.
Product exclusions — Canada: Heavy items, including candles and one-litre shampoos, and selected promotional items are eligible for Standard shipping only, even when your order meets the complimentary Priority-shipping threshold. Any applicable shipping charges will be displayed at checkout.
United States
Complimentary Priority shipping is available on orders of $350 USD or more. Orders below this threshold are subject to a $48.95 CAD shipping fee. Promotional shipping rates may apply during MistleGlow.
The following are excluded from our U.S. shipping zone: Alaska, Hawaii, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.
West Coast: 2–3 business days
Midwest: 2–3 business days
East Coast: 3–4 business days
Please note that additional processing time may apply, and deliveries to remote areas may take longer.
Shipping rates are subject to change without notice. Delivery times are estimates and cannot be guaranteed, as carrier delays may occur.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
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Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
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Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and 800 points will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $29.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
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