DEDE Shampoo
Tax excluded. Shipping calculated at checkout
Free shipping from $149 and priority shipping from $249
Complimentary sample
Available at our Edmonton Location
Pickup currently unavailable at Loshen & Crem
DEDE Shampoo
250 ml (Original formula)
Loshen & Crem
5238 Windermere Boulevard
Edmonton AB T6W 0L9
Canada
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 30 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days from delivery, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Final Sale Items
Promotional Items: Products purchased at a discount during promotions are considered final sale and cannot be returned or exchanged.
Final Markdown Items: Items marked as Final Markdown are non-returnable, non-exchangeable, and non-refundable.
Hair Care Products, Nail Polishes, Nail Treatments & Makeup: Due to hygiene and quality control standards, all purchases in these categories are final and cannot be returned, exchanged, or refunded.
Electrical Devices : Electrical devices are final sale for change-of-mind returns — we're unable to offer returns, exchanges, or refunds if you simply change your mind. If a device arrives defective or develops a fault, please see our Warranties section below for manufacturer warranty support.
Seasonal Items: Seasonal and limited-edition items are final sale and cannot be returned, exchanged, or refunded.
Gift Cards: Gift cards are final sale and non-refundable.
Please note: Final sale means no exchanges, refunds, or credits are available.
In-Store Purchases: For products purchased at our Edmonton boutique, our return policy remains consistent. You are invited to return items directly to the store, allowing you to bypass shipping concerns. Kindly note that our opening hours may vary. For the latest information, please click Loshen & Crem Opening hours.
Final Sale on Store Credit Purchases: Any items purchased using store credit issued from a previous return will be considered final sale. These items are not eligible for further returns or exchanges.
Shipping Policy
Shipping Rates and Delivery Times
All amounts are in Canadian dollars unless otherwise noted. Order thresholds are calculated after discounts, before taxes and shipping.
Standard Shipping — Estimated delivery: 3–7 business days*
Orders $149 and over: FREE
Orders $148.99 and under: $25
Priority Shipping — Estimated delivery: 1–2 business days*
Orders $249 and over: FREE
Orders $248.99 and under: $30
Processing: Orders placed before 2 p.m. Mountain Time, Monday through Friday, ship the same day, excluding holidays. Orders placed after the cutoff, on weekends, or on holidays ship the next business day.
Delivery estimates and remote destinations: Delivery estimates begin once your order has shipped. Remote destinations may require additional transit time.
Product exclusions — Canada: Heavy items, including candles and one-litre shampoos, and selected promotional items are eligible for Standard shipping only, even when your order meets the complimentary Priority-shipping threshold. Any applicable shipping charges will be displayed at checkout.
United States
Complimentary Priority shipping is available on orders of $350 USD or more. Orders below this threshold are subject to a $48.95 CAD shipping fee. Promotional shipping rates may apply during MistleGlow.
The following are excluded from our U.S. shipping zone: Alaska, Hawaii, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.
West Coast: 2–3 business days
Midwest: 2–3 business days
East Coast: 3–4 business days
Please note that additional processing time may apply, and deliveries to remote areas may take longer.
Shipping rates are subject to change without notice. Delivery times are estimates and cannot be guaranteed, as carrier delays may occur.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
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Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
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Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and 800 points will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $29.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
Contact Us
Delicate daily shampoo for soft, shiny, and weightless hair
A gentle cleansing shampoo designed for daily use, DEDE leaves hair light, hydrated, and easy to manage. Formulated with red celery extract from Slow Food Presidia, this mineral-rich ingredient replenishes moisture while respecting the scalp’s natural balance. The soft, airy lather makes it ideal for fine to medium-fine hair types or anyone who washes frequently.
With a fresh, clean scent and lightweight texture, DEDE transforms everyday washing into a subtle act of care—leaving hair shiny, soft, and effortlessly refreshed.
Recommended for:
- Fine to medium-fine hair
- Daily hair washing
- Those seeking lightweight hydration and softness
Benefits:
- Gently cleanses without stripping
- Leaves hair soft, shiny, and easy to detangle
- Rich in natural active ingredients from Slow Food Presidia
- Ideal for daily use
- Zero impact, recyclable packaging made with 100% clean energy
How to use:
- Apply a small amount to wet hair
- Gently massage into scalp, lengths, and ends
- Rinse thoroughly and repeat if needed
- Follow with DEDE Conditioner or DEDE Hair Mist
Loshen & Crem’s recommendation:
Use DEDE as your go-to daily shampoo—especially after workouts or outdoor activities. For added softness, pair with DEDE Conditioner or Hair Mist to maintain hydration without weighing hair down.
Ingredients:
- Red celery extract – Packed with mineral salts and water, it provides natural nourishment and cleansing
- Panthenol – Improves softness and manageability
- Coco-glucoside – Plant-based cleanser that’s gentle on the scalp
Previous Formula: Aqua / Water / Eau, Sodium C14-16 Olefin Sulfonate, Sodium Lauroyl Methyl Isethionate, Cocamidopropyl Betaine, Decyl Glucoside, Sodium PCA, Sodium Methyl 2-Sulfolaurate, Disodium Coco-Glucoside Citrate, Parfum / Fragrance, Lauramidopropylamine Oxide, Polysorbate 20, Coco-Glucoside, Glyceryl Oleate, Panthenol, Benzyl Alcohol, Sodium Chloride, Sodium Methyl Isethionate, Sodium Benzoate, Citric Acid, Lauric Acid, Disodium 2-Sulfolaurate, Myristamidopropylamine Oxide, Polyquaternium-7, Trisodium Ethylenediamine Disuccinate, Guar Hydroxypropyltrimonium Chloride, Tetrasodium Glutamate Diacetate, Sodium Laurate, Apium Graveolens Extract / Apium Graveolens (Celery) Extract, Benzyl Salicylate, Linalool, Citronellol, Hydroxycitronellal, CI 19140 / Yellow 5, CI 14700 / Red 4.
Shipping Notice:
A quick note: The 1000 ml size has a bit more weight to it, so it ships with standard delivery only. Express options won’t apply, but it will make its way to you with the same care and attention.
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