Citadel Secrets - Body Lotion
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Citadel Secrets is a lightweight, silky body lotion enriched with Babassu Oil and Chamomile Flower to leave skin feeling nourished, softened, and beautifully fragranced.
Within the Citadel’s embrace, tobacco drifts through rose-filled courtyards, golden honey lingers softly, and amber glows like embers in the evening air. This 5.07 oz body lotion wraps the skin in a woody fragrance of devotion and desire, blending bright citrus, spiced honey, rose, tobacco, vanilla, tonka, amber, and sandalwood into a warm, sensual trail.
Fragrance Notes:
Top: Bergamot, Citrus
Middle: Spice, Clove, Fruit, Anise, Honey, Rose, Tobacco Flower, Tobacco Leaf
Base: Tobacco, Balsam, Cedarwood, Vanilla, Tonka, Amber, Sandalwood
Fragrance Family: Woody
How to Use:
- Gently smooth over the body and massage into skin.
- Apply after bathing, showering, or whenever skin needs moisture.
- Layer with the matching Citadel Secrets Eau de Parfum to enhance the fragrance ritual.
- For external use only.
- Avoid contact with eyes.
- Discontinue use if irritation occurs.
- Store below 30°C.
The Mood, by Loshen & Crem:
Citadel Secrets feels like a fragrance ritual made for evening skin — warm, intimate, and quietly captivating. The body lotion softens the richness of tobacco, honey, rose, amber, and sandalwood into something beautifully wearable, leaving the skin delicately scented without feeling too heavy.
We love this as a more sensual body-care moment, especially when layered under the matching Eau de Parfum. It is elegant, enveloping, and perfect for cooler weather, evenings, or anytime you want your skin to carry a warm, mysterious fragrance.
Ingredients:
Water (Aqua), Brassica Alcohol, Glycerin, Isopropyl Myristate, Butyrospermum Parkii (Shea) Butter, Fragrance (Parfum), Glyceryl Stearate Citrate, Orbignya Oleifera (Babassu) Seed Oil, Prunus Armeniaca (Apricot) Kernel Oil, C12-15 Alkyl Benzoate, Phenoxyethanol, Tapi Starch, Panthenol, Simmondsia Chinensis (Jojoba) Seed Oil, Tetramethyl Acettyloctahydronaphthalenes, Carbomer, Decyl Glucoside, Potassium Sorbate, Vanillin, Ethylhexylglycerin, Theobroma Grandiflorum (Cupuacu) Seed Butter, Sodium Hydroxide, Aloe Barbadensis Leaf Juice, Coumarin, Disodium EDTA, Chamomilla Recutita (Matricaria) Flower Extract, Citrus Limon Peel Oil, Pogostemon Cablin Oil, Linalyl Acetate, Limonene, Rosmarinus Officinalis (Rosemary) Leaf Extract, Eugenia Caryophyllus Oil, Myroxylon Pereirae Oil / Extract, Eugenol, Benzyl Benzoate, Pantolactone, Lactic Acid, Linalool, Anethole, Pinene, Cinnamomum Zeylanicum Bark Oil, Benzyl Cinnamate, Cinnamal, Beta-Caryophyllene, Pelargonium Graveolens Oil, Eugenyl Acetate, Citral.
Complimentary shipping from $149 and priority shipping from $249
Available at our Edmonton Boutique
Shipping information
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 30 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days of purchase, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Final Sale Items
For transparency, certain items are final sale and not eligible for return or exchange:
- Products on sale
- Products marked “Final markdown” on our online store
- Gift cards
- Promotional kits and deluxe samples
- Limited-edition or seasonal item
Shipping Policy
At Loshen & Crem, we take delivering your skincare treasures très seriously. From Canada to the U.S., we’re here to ensure your beauty cabinet is always well-stocked.
Canada: Loshen & Crem offers express shipping on all eligible Canadian orders.
- Orders under $249: $27.95 express shipping.
- Orders of $249 or more: $10 express shipping.
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Newsletter subscribers receive complimentary express shipping on orders of $249 or more when using the email address associated with their subscription.
Shipping thresholds are calculated after discounts and before taxes. Any applicable shipping charges will be displayed at checkout.
Newsletter subscription status must be active and recognized by Shopify at the time of checkout. Customers should use the same email address they used to subscribe. Newly submitted subscriptions may require a few minutes to become active.
United States: Complimentary EXPRESS shipping on orders over $350 USD.
- During our annual sales, enjoy free EXPEDITED shipping for orders over $250 CAD (or $450 USD).
- For smaller indulgences, shipping is $27.95 CAD within Canada and $35 USD to the U.S.
P.S. We ship to P.O. Boxes via Canada Post—but not during strikes. C’est compliqué.
Processing Time:
We aim to dispatch your order within 2 business days, though peak sales and payment verifications may require a touch more patience.
Please note that if you make any changes with the courier after the dispatch, our carrier will charge a $32 fee. In addition, we will have to withdraw 800 points from your La Crème Points account. We appreciate your understanding.
Our processing time starts from the moment your order is successfully submitted and may take up to 2 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods. Before we can ship your order, we may need to hold your order for payment verification and confirm your details with your card issuer.
We will do our very best to minimize delays.
Shipping Rates & Delivery Times
Estimated Delivery Times (Canada):
- British Columbia & Alberta: 1–2 business days
- Manitoba & Saskatchewan: 1–2 business days
- Quebec & Ontario: 1–2 business days
- Atlantic Provinces: 1–3 business days
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United States: Delivery times vary by region:
- Zone 1: Eastern States – 3–4 business days
- Zone 2: Central States – 4–5 business days
- Zone 3: Western States – 5 business days
Remote areas may experience longer shipping times.Please Note: Shipping windows are estimates and not guarantees. Delays may occur due to weather, traffic, or additional verification processes.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
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Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
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Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and the Free Express Shipping option will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $29.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
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