Name: LUNA™ 4 play smart
Brand: FOREO
SKU: F286A
Availability: OutOfStock

Smart facial cleansing device with real-time skin analysis

LUNA™ 4 play smart is a compact facial cleansing device designed to deliver a truly personalized cleanse. Using 24K gold-plated sensors, it analyzes your skin’s moisture levels in real time and automatically adapts the cleansing routine to your skin’s needs. Powered by T-Sonic™ pulsations and a dual-zone silicone brush head, it gently removes dirt, oil, sweat, and makeup residue while helping maintain skin balance and hydration.

What Makes It Special:

Real-time skin analysis for a personalized cleansing routine
24K gold-plated sensors measure skin moisture levels
Automatically syncs a customized routine via the FOREO For You app
Dual-zone silicone brush head suitable for all skin types
Compact, lightweight design ideal for daily use or travel

What’s Included:

LUNA™ 4 play smart Facial Cleansing Device
Quick Start Guide
General Manual

Benefits:

Gently cleanses skin without pulling or stretching
Helps remove dirt, oil, sweat, and makeup residue
Supports clearer-looking skin and balanced hydration
Boosts circulation with a relaxing facial massage
Helps prevent congestion and blemishes
Suitable for all skin types

How to Use:

Before first use, unlock the device via the FOREO For You app.
Follow the app instructions and hold the sensors on the cheeks, forehead, sides of the nose, and chin to analyze moisture levels.
Apply cleanser to damp face and neck.
Wet the device, turn it on, and glide in circular motions over the face and neck for up to one minute.
Rinse face and device after use.

Cleansing Technology:

T-Sonic™ pulsations (up to 8,000 per minute) help dislodge impurities trapped deep within pores.
24K gold-plated sensors assess moisture levels to create a tailored cleansing routine.
Ultra-soft, bacteria-resistant silicone touchpoints ensure hygienic and gentle cleansing.

Features:

Real-time skin moisture analysis
24K gold-plated sensors
Dual-zone silicone brush head
Up to 8,000 T-Sonic™ pulsations per minute
Compact and lightweight design
Up to 1,000 uses per charge
100% waterproof
BPA- and phthalate-free
Bacteria-resistant silicone

Returns & Refunds

At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."

Returns: You have 30 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
Refunds: If your return reaches us within 30 days of purchase, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.

Final Sale Items

For transparency, certain items are final sale and not eligible for return or exchange:

Products on sale
Products marked “Final markdown” on our online store
Gift cards
Promotional kits and deluxe samples
Limited-edition or seasonal item

Shipping Policy

At Loshen & Crem, we take delivering your skincare treasures très seriously. From Canada to the U.S., we’re here to ensure your beauty cabinet is always well-stocked.

Free Shipping:
- Canada: Complimentary EXPRESS shipping on orders over $199 CAD (after discounts and before taxes).
- United States: Complimentary EXPRESS shipping on orders over $250 USD. We are temporarily pausing USD payments at the moment. Apologies for the inconvenience, and thank you for your understanding!
During our annual sales, enjoy free EXPEDITED shipping for orders over $250 CAD (or $350 USD).
For smaller indulgences, shipping is $24.95 CAD within Canada and $30.95 USD to the U.S.

P.S. We ship to P.O. Boxes via Canada Post—but not during strikes. C’est compliqué.

Processing Time:

We aim to dispatch your order within 2 business days, though peak sales and payment verifications may require a touch more patience.

When placing an order, please make sure to provide all necessary information for a smooth delivery. In case you need to update your address after placing the order, kindly send an email to info@loshen.ca with your order number and the necessary changes.

Please note that if you make any changes with the courier after the dispatch, our carrier will charge a $32 fee. In addition, we will have to withdraw the Free Express shipping option from your SkinSkinGlow points account. We appreciate your understanding.

Our processing time starts from the moment your order is successfully submitted and may take up to 2 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods. Before we can ship your order, we may need to hold your order for payment verification and confirm your details with your card issuer.
We will do our very best to minimize delays.

Shipping Rates & Delivery Times

Estimated Delivery Times (Canada):

British Columbia & Alberta: 1–2 business days
Manitoba & Saskatchewan: 1–2 business days
Quebec & Ontario: 1–2 business days
Atlantic Provinces: 1–3 business days

United States: Delivery times vary by region:
- Zone 1: Eastern States – 3–4 business days
- Zone 2: Central States – 4–5 business days
- Zone 3: Western States – 5 business days

Remote areas may experience longer shipping times.Please Note: Shipping windows are estimates and not guarantees. Delays may occur due to weather, traffic, or additional verification processes.

Shipping Address Details

For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.

Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and the Free Express Shipping option will be deducted from your La Crème Points account.

Tracking Your Order

All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.

Damaged or Lost Packages

Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.

Tips to Avoid Lost or Stolen Packages:

Opt for a signature upon receipt (required for orders over $350 CAD).
Have your package delivered to your workplace.
If you’re not home on the expected delivery date, ask a neighbor to receive your package.

Unclaimed Parcels

If your package is returned to us unclaimed, we’ll issue a refund minus a $24.95 CAD return shipping fee.

Free Samples

We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.

Loyalty Rewards: La Crem Points

Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.

At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!

LUNA™ 4 play smart