







SkinHero™ Calendula + 2% Bakuchiol Bio-Retinol Serum
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A gentle nightly treatment for smoother, firmer and more even-looking skin
A lightweight evening serum formulated with 2% bakuchiol to improve the appearance of fine lines, uneven texture and loss of elasticity without using a traditional retinoid. Calendula extract and rosehip seed oil complement the formula with soothing, conditioning and barrier-supporting benefits.
With consistent use, SkinHero™ helps the complexion appear smoother, brighter and more refined while remaining comfortable enough for those beginning a retinol-style routine.
Benefits
- Softens the appearance of fine lines and wrinkles
- Helps improve visible firmness and elasticity
- Refines uneven or rough-looking skin texture
- Supports a brighter, more even-looking complexion
- Nourishes and conditions dry or depleted skin
- Offers a gentle alternative for those who do not tolerate retinol
- Lightweight texture layers comfortably beneath moisturizer
Best For
SkinHero™ is particularly well suited to:
- Fine lines and early visible signs of aging
- Loss of firmness or elasticity
- Uneven skin tone and dullness
- Rough or irregular-looking texture
- Dry, normal, combination or mature skin
- Those beginning a retinol-style skincare routine
- Skin that has difficulty tolerating traditional retinol products
Why It Is Different
Bakuchiol is often called a botanical or “bio-retinol,” but it is not a retinoid. It is a chemically distinct plant-derived ingredient studied for its ability to support some of the same visible concerns commonly associated with retinol, including wrinkles, pigmentation and uneven texture.
SkinHero™ pairs a concentrated 2% level of bakuchiol with conditioning botanicals and humectants, creating a silky treatment that supports visible renewal without relying on retinol.
- 2% Bakuchiol: Helps improve the appearance of fine lines, uneven texture, firmness and discoloration.
- Calendula Extract: Helps condition and comfort the skin while supporting a healthy-looking glow.
- Rosehip Seed Oil: Nourishes and softens while supporting a smoother, more even-looking complexion.
- Glycerin: Attracts moisture to help maintain hydration and skin comfort.
How to Use
Use in the evening.
Apply one to two pumps to clean, dry skin after cleansing and before moisturizer. Extend the application to the neck and décolletage if desired.
If you are new to bakuchiol or retinol-style products, begin every other evening and increase to nightly use as your skin adjusts. Apply broad-spectrum sunscreen every morning.
Loshen & Crem’s Recommendation
SkinHero™ is a thoughtful introduction to age-supportive skincare for clients who find traditional retinol difficult to tolerate or simply prefer a non-retinoid option.
Although bakuchiol is generally considered gentle, more is not better. Begin with one pump every other evening, particularly if your routine already contains exfoliating acids or other active treatments.
If your skin is dry, apply Jelly Drops® first and follow SkinHero™ with moisturizer. Those highly sensitive to citrus oils should patch test carefully because the formula contains bitter orange peel oil and limonene.
Complete the Three Ships Smoothing Night Routine
- Cleanse: Harmony Cucumber + Kombucha Microbiome Milky Cleanser
- Hydrate: Jelly Drops® Kakadu Plum + Mushroom Hyaluronic Acid Serum
- Treat: SkinHero™ Calendula + 2% Bakuchiol Bio-Retinol Serum
- Moisturize: Radiance Grape Stem Cell + Squalane Ultra-Hydrating Cream
- Protect: Apply broad-spectrum sunscreen every morning
Bakuchiol and Retinol
Bakuchiol and retinol are not the same ingredient. Retinol is a vitamin A derivative that must undergo conversion within the skin, while bakuchiol is a chemically distinct botanical compound derived from the babchi plant.
A small independent study compared a 0.5% bakuchiol cream used twice daily with a 0.5% retinol cream used nightly for 12 weeks. Both groups experienced improvements in wrinkles and hyperpigmentation, while the retinol group reported more scaling and stinging.
That study supports bakuchiol as a promising alternative, but it does not prove that every bakuchiol formula is interchangeable with retinol. SkinHero™ should be evaluated according to its own formula and clinical testing.
Ingredients
- 2% Bakuchiol: Supports smoother-looking texture, visible firmness and a more even complexion.
- Calendula Extract: Helps condition and comfort the skin.
- Rosehip Seed Oil: Provides lightweight nourishment and supports skin softness.
- Glycerin: Attracts moisture to help maintain hydration.
- Vitamin E: Provides antioxidant support while helping condition the skin.
- Bitter Orange Peel Oil: Contributes the formula’s naturally aromatic citrus character.
Full Ingredient List:
Aqua/Water/Eau, Glycerin, Behenyl Alcohol, Bakuchiol, Dicaprylyl Ether, Glyceryl Caprylate, Rosa Canina (Rosehip) Seed Oil, Stearic Acid, Cetearyl Alcohol, Calendula Officinalis Flower Extract, Tocopherol, Pentylene Glycol, Caprylhydroxamic Acid, Glyceryl Stearate SE, Sodium Phytate, Xanthan Gum, Polyglyceryl-3 Dicitrate/Stearate, Sodium Hydroxide, Citrus Aurantium Amara (Bitter Orange) Peel Oil, Limonene.
Ingredient lists may change. Always refer to the product packaging for the most current ingredient list, particularly if you have allergies or sensitivities. Contact info@loshen.ca if you need help reviewing the formula before purchasing.
Frequently Asked Questions
Is SkinHero™ a retinol serum?
No. SkinHero™ contains bakuchiol, not retinol or another retinoid. “Bio-retinol” describes its intended cosmetic role, not its chemical identity.
Is bakuchiol proven to work exactly like retinol?
No. A small independent study found comparable improvements from one specific 0.5% bakuchiol formula and a 0.5% retinol cream, but that does not establish that every bakuchiol product is identical to retinol.
Can sensitive skin use SkinHero™?
SkinHero™ was designed as a gentler retinol alternative, but individual tolerance varies. It also contains bitter orange peel oil and limonene, so fragrance-reactive skin should patch test carefully.
Can SkinHero™ help with breakouts?
Bakuchiol may support a clearer-looking complexion, but SkinHero™ is not an acne medication and should not be presented as a treatment for acne.
Can it be used every night?
Yes, once tolerance has been established. Begin every other evening and increase to nightly use if the skin remains comfortable.
Can I combine it with retinol or exfoliating acids?
It may be possible, but combining several active products can increase dryness or irritation. Most clients do not need SkinHero™ and retinol in the same routine. Alternate evenings when using exfoliating acids or another retinoid unless a professional has recommended otherwise.
Is SkinHero™ suitable for beginners?
Yes. Its bakuchiol-based formula makes it a thoughtful starting point for someone introducing an age-supportive nighttime treatment.
Is it fragrance-free?
No artificial fragrance is listed, but SkinHero™ contains bitter orange peel oil and limonene. Those avoiding essential oils or fragrance components should review the formula carefully.
Can SkinHero™ be used during pregnancy or breastfeeding?
Bakuchiol is not a retinoid, but pregnancy and breastfeeding safety data remain limited. Consult your physician or qualified healthcare provider before introducing it during pregnancy or breastfeeding.
What did the SkinHero™ clinical trial show?
In an independent clinical trial involving 26 participants between 35 and 65 years old, 84% had a reduction in the number of visible wrinkles and 76% showed improved skin elasticity after 28 days. Individual results may vary.
Available at our Edmonton Boutique
Ship to Canada only
Pickup available at Loshen & Crem
Usually ready in 24 hours

SkinHero™ Calendula + 2% Bakuchiol Bio-Retinol Serum
30 ml
Loshen & Crem
5238 Windermere Boulevard
Edmonton AB T6W 0L9
Canada
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 30 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days from delivery, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Final Sale Items
Promotional Items: Products purchased at a discount during promotions are considered final sale and cannot be returned or exchanged.
Final Markdown Items: Items marked as Final Markdown are non-returnable, non-exchangeable, and non-refundable.
Hair Care Products, Nail Polishes, Nail Treatments & Makeup: Due to hygiene and quality control standards, all purchases in these categories are final and cannot be returned, exchanged, or refunded.
Electrical Devices : Electrical devices are final sale for change-of-mind returns — we're unable to offer returns, exchanges, or refunds if you simply change your mind. If a device arrives defective or develops a fault, please see our Warranties section below for manufacturer warranty support.
Seasonal Items: Seasonal and limited-edition items are final sale and cannot be returned, exchanged, or refunded.
Gift Cards: Gift cards are final sale and non-refundable.
Please note: Final sale means no exchanges, refunds, or credits are available.
In-Store Purchases: For products purchased at our Edmonton boutique, our return policy remains consistent. You are invited to return items directly to the store, allowing you to bypass shipping concerns. Kindly note that our opening hours may vary. For the latest information, please click Loshen & Crem Opening hours.
Final Sale on Store Credit Purchases: Any items purchased using store credit issued from a previous return will be considered final sale. These items are not eligible for further returns or exchanges.
Shipping Policy
Shipping Rates and Delivery Times
All amounts are in Canadian dollars unless otherwise noted. Order thresholds are calculated after discounts, before taxes and shipping.
Standard Shipping — Estimated delivery: 3–7 business days*
Orders $149 and over: FREE
Orders $148.99 and under: $25
Priority Shipping — Estimated delivery: 1–2 business days*
Orders $249 and over: FREE
Orders $248.99 and under: $30
Processing: Orders placed before 2 p.m. Mountain Time, Monday through Friday, ship the same day, excluding holidays. Orders placed after the cutoff, on weekends, or on holidays ship the next business day.
Delivery estimates and remote destinations: Delivery estimates begin once your order has shipped. Remote destinations may require additional transit time.
Product exclusions — Canada: Heavy items, including candles and one-litre shampoos, and selected promotional items are eligible for Standard shipping only, even when your order meets the complimentary Priority-shipping threshold. Any applicable shipping charges will be displayed at checkout.
United States
Complimentary Priority shipping is available on orders of $350 USD or more. Orders below this threshold are subject to a $48.95 CAD shipping fee. Promotional shipping rates may apply during MistleGlow.
The following are excluded from our U.S. shipping zone: Alaska, Hawaii, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.
West Coast: 2–3 business days
Midwest: 2–3 business days
East Coast: 3–4 business days
Please note that additional processing time may apply, and deliveries to remote areas may take longer.
Shipping rates are subject to change without notice. Delivery times are estimates and cannot be guaranteed, as carrier delays may occur.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
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Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
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Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and 800 points will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $29.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
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About Us
Loshen & Cream
Let's be clear, this is not about us. It's about you, it's about your skin health.
We are not your typical online skin care boutique. Although we are a virtual store, all of the experts behind Loshen & Crem are true professionals with an outstanding knowledge of the skin.
We choose the top skincare brands to provide you with the best options for healthy skin.
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