


Mount Lai Calming Herbal Repair Serum Concentrate Balm
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A nutrient-rich balm-to-oil serum concentrate designed to soothe, nourish, and restore comfort to the skin. The Mount Lai Calming Herbal Repair Serum Concentrate Balm is formulated with botanical oils, plant butters, Traditional Chinese Medicine-inspired roots, and antioxidant-rich extracts to help support dry, irritated, or stressed-looking skin.
This restorative facial balm melts beautifully into the skin and can be used as a leave-on treatment or paired with Mount Lai facial tools to enhance glide during facial massage. Available at Loshen & Crem in Edmonton and online across Canada, it is a beautiful addition to any calming, nourishing skincare ritual.
Benefits:
- Helps soothe the look of irritation and stressed skin
- Nourishes dryness and supports a more comfortable skin barrier
- Helps reduce the appearance of fine lines and visible signs of aging
- Leaves skin looking balanced, renewed, and radiant
- Balm-to-oil texture melts into the skin beautifully
- Enhances glide when used with Mount Lai facial tools
- Ideal for all skin types, including sensitive and blemish-prone skin
- Non-comedogenic formula
How to Use:
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Step 1: Warm the balm
Use the included scooping spoon to take a small amount and warm it between your hands. -
Step 2: Apply to damp skin
Massage into hydrated, damp skin before moisturizer, once to twice daily. -
Step 3: Pair with facial tools
Use with a Mount Lai gua sha, facial roller, or massage tool to help the tool glide comfortably without pulling. -
Step 4: Massage with intention
Use slow, upward and outward movements to support a relaxing facial massage ritual. - Tip: Use in place of a facial oil on days when skin feels dry, reactive, or in need of extra comfort.
Loshen & Crem’s Recommendation:
- Ideal for dry, sensitive, stressed, irritated, or mature-looking skin
- Perfect for anyone looking for a nourishing balm to pair with facial massage tools
- We love it as a restorative step when skin feels depleted or needs extra comfort
- Beautiful for evening rituals, gua sha massage, or a calming self-care routine
- Best applied to damp skin to help seal in hydration and support a supple finish
Ingredients:
Key Ingredients:
- Plant Root Adaptogen Complex: A Traditional Chinese Medicine-inspired blend of roots chosen to support the look of resilient, balanced skin.
- Purple Gromwell Root: Helps support the skin’s natural repair process and comfort.
- Licorice Root: Antioxidant-rich and soothing, helping reduce the look of visible irritation.
- Rhodiola Root: Helps support skin exposed to environmental stressors.
- Astragalus Root: Helps calm the look of stressed or reactive skin.
- Squalane: A biocompatible hydrator that helps soften, smooth, and support the skin barrier.
- Meadowfoam Seed Oil: Helps nourish and lock in moisture for supple-feeling skin.
- Murumuru Butter: A rich plant butter that helps comfort dryness and maintain moisture.
- Green Tea Extract: Antioxidant-rich and soothing, helping protect the look of skin from environmental stress.
- Vitamin E: Helps condition the skin and support a soft, nourished feel.
- Blue Tansy Oil: Known for its calming properties and beautiful natural colour.
Full Ingredients List:
Helianthus Annuus (Sunflower) Seed Butter, Limnanthes Alba (Meadowfoam) Seed Oil, Astrocaryum Murumuru Seed Butter, Squalane (Plant Derived), Euphorbia Cerifera (Candelilla) Wax, Simmondsia Chinensis (Jojoba) Seed Oil, Carthamus Tinctorius (Safflower) Seed Oil, Helianthus Annuus (Sunflower) Seed Oil, Lithospermum Erythrorhizon (Gromwell) Root Extract, Achillea Millefolium (Yarrow) Oil, Camellia Sinensis (Green Tea) Leaf Extract, Juniperus Communis (Juniper Berry) Fruit Oil, Tocopheryl Acetate (Vitamin E), Sambucus Nigra (Elderberry) Fruit Extract, Panax Ginseng Root Extract, Bambusa Vulgaris (Bamboo) Extract, Glycyrrhiza Glabra (Licorice Root), Rhodiola Rosea (Rhodiola Root), Astragalus Membranaceus (Astragalus Root), Taraxacum Officinale (Dandelion Root), Angelica Archangelica (Angelica Root), Rosemary Officinalis (Rosemary) Extract, Indigofera Tinctoria (Indigo) Extract, Tanacetum Annuum (Blue Tansy) Oil.
Please note:
Because Mount Lai products are formulated with natural ingredients, texture and colour may vary. These variations do not impact product performance.
Free Express Shipping with orders over $199
Available at our Edmonton Boutique
Ship to Canada only
Pickup available at Loshen & Crem
Usually ready in 24 hours

Mount Lai Calming Herbal Repair Serum Concentrate Balm
30 ml
Loshen & Crem
5238 Windermere Boulevard
Edmonton AB T6W 0L9
Canada
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 30 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days of purchase, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Final Sale Items
For transparency, certain items are final sale and not eligible for return or exchange:
- Products on sale
- Products marked “Final markdown” on our online store
- Gift cards
- Promotional kits and deluxe samples
- Limited-edition or seasonal item
Shipping Policy
At Loshen & Crem, we take delivering your skincare treasures très seriously. From Canada to the U.S., we’re here to ensure your beauty cabinet is always well-stocked.
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Free Shipping:
- Canada: Complimentary EXPRESS shipping on orders over $199 CAD (after discounts and before taxes).
- United States: Complimentary EXPRESS shipping on orders over $250 USD. We are temporarily pausing USD payments at the moment. Apologies for the inconvenience, and thank you for your understanding!
- During our annual sales, enjoy free EXPEDITED shipping for orders over $250 CAD (or $350 USD).
- For smaller indulgences, shipping is $24.95 CAD within Canada and $30.95 USD to the U.S.
P.S. We ship to P.O. Boxes via Canada Post—but not during strikes. C’est compliqué.
Processing Time:
We aim to dispatch your order within 2 business days, though peak sales and payment verifications may require a touch more patience.
Please note that if you make any changes with the courier after the dispatch, our carrier will charge a $32 fee. In addition, we will have to withdraw the Free Express shipping option from your SkinSkinGlow points account. We appreciate your understanding.
Our processing time starts from the moment your order is successfully submitted and may take up to 2 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods. Before we can ship your order, we may need to hold your order for payment verification and confirm your details with your card issuer.
We will do our very best to minimize delays.
Shipping Rates & Delivery Times
Estimated Delivery Times (Canada):
- British Columbia & Alberta: 1–2 business days
- Manitoba & Saskatchewan: 1–2 business days
- Quebec & Ontario: 1–2 business days
- Atlantic Provinces: 1–3 business days
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United States: Delivery times vary by region:
- Zone 1: Eastern States – 3–4 business days
- Zone 2: Central States – 4–5 business days
- Zone 3: Western States – 5 business days
Remote areas may experience longer shipping times.Please Note: Shipping windows are estimates and not guarantees. Delays may occur due to weather, traffic, or additional verification processes.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
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Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
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Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and the Free Express Shipping option will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $24.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
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