





FAQ™ Dual LED Panel
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Face & Body LED Light Therapy Device
Full-Spectrum LED Light Therapy for Face and Body
FAQ™ Dual LED Panel brings professional-performance LED light therapy into a revolutionary dual-panel design created for the face and body.
Equipped with 512 high-intensity LEDs and five targeted wavelengths, this foldable device helps improve the visible appearance of wrinkles, fine lines, blemishes, pigmentation, redness, uneven texture and dullness.
FAQ™’s patented diamond-shaped lenses divide each beam into multiple pathways, helping distribute the light evenly across the treatment area while supporting deeper, more complete coverage. The two adjustable panels can be positioned around the face or directed toward selected areas of the body for a flexible, hands-free treatment.
Select an individual wavelength, combine up to three lights simultaneously or connect to the FAQ™ Swiss app for guided treatments lasting between 5 and 15 minutes.
Finished in ultra-sleek matte gold with a soft black frame, this is powerful skincare technology designed to perform beautifully in your space.
Benefits
- Provides targeted LED light therapy for the face and body
- Features 512 high-intensity LEDs across two panels
- Helps soften the visible appearance of wrinkles and fine lines
- Supports firmer and more elastic-looking skin
- Helps improve the appearance of blemishes and uneven texture
- Supports a brighter, more radiant-looking complexion
- Helps visibly reduce the appearance of redness
- Targets the look of pigmentation and uneven skin tone
- Offers five targeted LED wavelengths
- Allows up to three lights to be used simultaneously
- Provides wide, even coverage without a restrictive mask
- Includes app-guided and customizable treatment options
- Folds for convenient storage and transportation
- Requires no replacement cartridges or treatment parts
Best For
- Visible fine lines and wrinkles
- Loss of visible firmness and elasticity
- Blemish-prone skin
- Uneven-looking skin texture
- The appearance of pigmentation
- Uneven skin tone
- Visible redness
- Dull or tired-looking skin
- Face, neck, décolleté and targeted body areas
- Those seeking an advanced home LED device
- Anyone who prefers a non-contact LED panel over a wearable mask
- Supporting results between professional skincare treatments
The Five LED Wavelengths
Deep Near-Infrared Light — 1064 nm
FAQ™’s deepest-penetrating wavelength is designed to support cellular activity and skin rejuvenation beneath the surface. It may also be selected for targeted body and wellness-focused treatments according to the manufacturer’s guidance.
- Near-Infrared Light — 850 nm: Near-infrared light penetrates beyond the visible surface of the skin to support a rejuvenated appearance, visible firmness and overall skin vitality.
- Red Light — 650 nm: Red LED light supports collagen-related skin functions and helps improve the visible appearance of wrinkles, fine lines, firmness, pigmentation and dullness.
- Amber Light — 570 nm: Amber light helps visibly soothe stressed-looking skin, reduce the appearance of redness and encourage a calmer, more balanced-looking complexion.
- Blue Light — 420 nm: Blue light is intended for blemish-prone skin. It helps improve the appearance of blemishes, enlarged oil glands and uneven-looking texture.
How It Works
The FAQ™ Dual LED Panel uses 512 high-performance LEDs capable of delivering light intensity of up to 200 mW/cm², according to the manufacturer.
FOREO states that the device provides 99.99% light purity and can deliver targeted light up to 10 mm beneath the skin’s surface, depending on the wavelength selected.
Its patented diamond-shaped lenses are inspired by the multiple facets of a diamond. Rather than directing each beam along only one path, the lenses divide and disperse the light across several angles. This helps the light reach the treatment area from multiple directions for broader, more consistent coverage.
The dual-panel design can be adjusted around the face or positioned toward the neck, décolleté and selected areas of the body.
Customizable Treatments
Choose a single light directly from the device or combine up to three wavelengths at the same time.
The FAQ™ Swiss app also provides customizable settings, usage guidance and three pre-set programs:
- Quick Refresh: 5 minutes
- Anti-Acne: 10 minutes
- Anti-Wrinkle: 15 minutes
Program names are determined by the manufacturer and appear within the FAQ™ Swiss app.
Clinical Results
In third-party clinical testing involving 33 healthy female and male participants between 31 and 55 years old over 28 days, the manufacturer reported:
- 40.9% decrease in the appearance of wrinkles
- 43.8% decrease in the appearance of acne
- 36.9% increase in skin firmness
- 33.8% increase in skin elasticity
- 214.3% increase in skin radiance
- 61.3% decrease in skin redness
Individual results may vary. Clinical results should not be interpreted as a guarantee of individual outcomes.
Technology Highlights
- 512 high-intensity LEDs
- Five targeted wavelengths
- Deep near-infrared light at 1064 nm
- Near-infrared light at 850 nm
- Red light at 650 nm
- Amber light at 570 nm
- Blue light at 420 nm
- Up to 200 mW/cm² stated light intensity
- 99.99% stated light purity
- Light penetration of up to 10 mm, depending on wavelength
- Patented diamond-shaped lenses
- Up to three simultaneous light selections
- Three app-guided treatment programs
- Adjustable dual-panel design
- One-button manual control
- Hands-free stand
- Detachable power cable
- Foldable, ultra-thin construction
- Matte-gold finish
- Vegan and cruelty-free
- No replacement treatment parts required
How to Use
Before your first treatment, download the FAQ™ Swiss app to unlock the device and activate the manufacturer’s warranty.
- Begin with clean, dry skin.
- Plug the detachable power cable into the device and a suitable electrical outlet.
- Position the device securely using the adjustable stand, hold it or place it free-standing on a stable, flat surface.
- Apply FAQ™ Red Light Peptide Serum if desired. The serum is sold separately.
- Put on the included protective eyewear before activating the LEDs.
- Press the universal power button to turn on the device.
- Press the button again to cycle through the available light wavelengths.
- For additional settings, combinations and guided programs, connect the device to the FAQ™ Swiss app.
- Relax during the selected treatment for up to 15 minutes.
- Press and hold the universal power button to turn the device off when the treatment is complete.
Follow the treatment frequency recommended for the selected program. The manufacturer generally recommends use approximately three to five times per week.
Always review the complete manufacturer instructions, warnings and contraindications before use.
Loshen & Crem’s Recommendation
The most effective LED routine is the one you can follow consistently.
Begin with the guided program that corresponds most closely with your primary skin concern rather than immediately combining several wavelengths. This helps you establish a focused routine and understand how your skin responds.
Use the panel on freshly cleansed, dry skin and position it at the distance recommended in the official instructions. Protective eyewear should always be worn during treatment.
FAQ™ Red Light Peptide Serum can be applied before treatment if desired. When using a different skincare product, confirm that it is compatible with LED light therapy and does not contain ingredients that may increase sensitivity to light.
LED therapy complements a thoughtful skincare ritual but does not replace daily sunscreen, an appropriate home routine or professional guidance.
What Makes It Different
Unlike a wearable LED mask, the FAQ™ Dual LED Panel does not need to rest directly against the skin.
Its adjustable spine and stand allow the two panels to be positioned around the face or directed toward the neck, décolleté and other selected areas. This makes it a versatile option for anyone looking for broader coverage and greater flexibility than a traditional face-only device.
The dual-panel construction houses 512 LEDs while remaining ultra-thin, lightweight and foldable. A detachable power cable simplifies storage, while the matte-gold finish transforms the device into an elegant addition to a vanity, desk or treatment space.
What Is Included
- FAQ™ Dual LED Panel
- Adjustable stand
- Detachable power cable
- Protective eyewear
- Protective-eyewear pouch
- Cleaning cloth
Refer to the product packaging for the complete and most current list of included components.
Frequently Asked Questions
How many LEDs are in the FAQ Dual LED Panel?
The device features 512 high-intensity LEDs distributed across two adjustable panels.
What wavelengths does it use?
It includes five wavelengths: deep near-infrared at 1064 nm, near-infrared at 850 nm, red at 650 nm, amber at 570 nm and blue at 420 nm.
Can I use several LED colours together?
Yes. The device allows up to three wavelengths to be selected simultaneously.
Can it be used on the body?
Yes. The adjustable panel design allows it to be directed toward the face, neck, décolleté and selected areas of the body. Always follow the manufacturer’s instructions for positioning and treatment duration.
How long is each treatment?
Treatments generally last between 5 and 15 minutes. The FAQ™ Swiss app includes 5-minute Quick Refresh, 10-minute Anti-Acne and 15-minute Anti-Wrinkle programs.
How often should I use it?
The manufacturer generally recommends using the device three to five times per week. Follow the directions for the specific program selected and your skin’s tolerance.
Do I need to download the app?
Yes. The FAQ™ Swiss app is required before first use to unlock the device and activate the warranty. It also provides pre-set programs, customizable settings and usage guidance.
Can the panel be used without the app?
After the initial activation, the universal power button allows you to turn on the device and cycle manually through its light options. The app provides access to additional settings and guided programs.
Do I need to wear protective eyewear?
Yes. Protective eyewear is included and should be worn throughout each LED treatment according to the manufacturer’s instructions.
Does the panel touch the skin?
No. The panel is positioned in front of or around the treatment area rather than being worn directly against the skin.
Can I apply skincare before using it?
The manufacturer recommends beginning with clean, dry skin. FAQ™ Red Light Peptide Serum may be applied before treatment and is sold separately.
Avoid using products that may cause photosensitivity unless their compatibility with LED therapy has been confirmed by an appropriate professional.
Does it require replacement parts?
No replacement LED cartridges or disposable treatment parts are required. The device is designed as a long-term skincare investment.
Is the FAQ Dual LED Panel vegan and cruelty-free?
Yes. The manufacturer identifies the device as vegan and cruelty-free.
Who should not use an LED light therapy device?
Anyone with a medical condition, eye condition, light-triggered condition or medication that may cause photosensitivity should review the manufacturer’s contraindications and consult an appropriate healthcare professional before use.
Do not use the device if any manufacturer contraindication applies to you.
Available at our Edmonton Boutique
Ship to Canada only
Pickup currently unavailable at Loshen & Crem

FAQ™ Dual LED Panel
Loshen & Crem
5238 Windermere Boulevard
Edmonton AB T6W 0L9
Canada
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 30 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days of purchase, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Final Sale Items
For transparency, certain items are final sale and not eligible for return or exchange:
- Products on sale
- Products marked “Final markdown” on our online store
- Gift cards
- Promotional kits and deluxe samples
- Limited-edition or seasonal item
Shipping Policy
At Loshen & Crem, we take delivering your skincare treasures très seriously. From Canada to the U.S., we’re here to ensure your beauty cabinet is always well-stocked.
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Free Shipping:
- Canada: Complimentary EXPRESS shipping on orders over $199 CAD (after discounts and before taxes).
- United States: Complimentary EXPRESS shipping on orders over $250 USD. We are temporarily pausing USD payments at the moment. Apologies for the inconvenience, and thank you for your understanding!
- During our annual sales, enjoy free EXPEDITED shipping for orders over $250 CAD (or $350 USD).
- For smaller indulgences, shipping is $24.95 CAD within Canada and $30.95 USD to the U.S.
P.S. We ship to P.O. Boxes via Canada Post—but not during strikes. C’est compliqué.
Processing Time:
We aim to dispatch your order within 2 business days, though peak sales and payment verifications may require a touch more patience.
Please note that if you make any changes with the courier after the dispatch, our carrier will charge a $32 fee. In addition, we will have to withdraw the Free Express shipping option from your SkinSkinGlow points account. We appreciate your understanding.
Our processing time starts from the moment your order is successfully submitted and may take up to 2 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods. Before we can ship your order, we may need to hold your order for payment verification and confirm your details with your card issuer.
We will do our very best to minimize delays.
Shipping Rates & Delivery Times
Estimated Delivery Times (Canada):
- British Columbia & Alberta: 1–2 business days
- Manitoba & Saskatchewan: 1–2 business days
- Quebec & Ontario: 1–2 business days
- Atlantic Provinces: 1–3 business days
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United States: Delivery times vary by region:
- Zone 1: Eastern States – 3–4 business days
- Zone 2: Central States – 4–5 business days
- Zone 3: Western States – 5 business days
Remote areas may experience longer shipping times.Please Note: Shipping windows are estimates and not guarantees. Delays may occur due to weather, traffic, or additional verification processes.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
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Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
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Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and the Free Express Shipping option will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $24.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
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About Us
Loshen & Cream
Let's be clear, this is not about us. It's about you, it's about your skin health.
We are not your typical online skin care boutique. Although we are a virtual store, all of the experts behind Loshen & Crem are true professionals with an outstanding knowledge of the skin.
We choose the top skincare brands to provide you with the best options for healthy skin.
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