


The Problem Solver
Tax excluded. Shipping calculated at checkout
Warming Facial Treatment Masque
A cult-favorite warming treatment masque designed to deeply purify, brighten, and visibly reset stressed, congested, or uneven skin. The Problem Solver activates from a fresh powder into a rich mousse, delivering an intensive treatment experience that helps draw out impurities while supporting a clearer, calmer, more luminous complexion.
Formulated with antioxidant-rich raw cacao, activated bamboo charcoal, mineral clays, sea salts, and potent healing herbs, this treatment works to reduce the appearance of congestion, discoloration, and post-breakout marks while soothing irritation and supporting overall skin resilience. The warming action encourages circulation and leaves skin looking revived, smooth, and radiant after each use.
Powerful yet beautifully balanced, The Problem Solver is suitable for a wide range of skin conditions, including sensitive, mature, and blemish-prone complexions. With consistent use, it helps support barrier function, improve visible clarity, and enhance the absorption of the nourishing steps that follow.
Benefits:
- Helps brighten dull skin and improve overall radiance
- Supports clearer-looking skin by reducing visible congestion
- Helps soften the appearance of scarring and hyperpigmentation
- Delivers antioxidant support to stressed and breakout-prone skin
- Helps calm the look of inflammation and visible redness
- Supports a healthier-feeling skin barrier
- Leaves skin smoother, clearer, and more luminous
How to Use:
Mix ½ to 1 tablespoon of powder with just under equal parts water to form a rich, soft mousse. Apply to clean skin and leave on for 30–45 minutes, or until fully dry. To remove, allow warm water and steam to rehydrate the masque, then rinse gently while massaging with fingertips. Use 1–3 times per week.
Loshen & Crem’s Recommendation:
For a more elevated treatment ritual, activate The Problem Solver with The Jasmine Garden instead of water, then follow with The Youth Dew and The Blue Cocoon to replenish moisture, support barrier comfort, and leave skin calm, nourished, and visibly radiant.
Ingredients:
Solum Fullonum (Fuller’s Earth), Theobroma Cacao Fruit Powder, Moroccan Lava (Rhassoul) Clay, Cinnamomum Zeylanicum (Ceylon Cinnamon) Bark Powder, Myristica Fragrans (Nutmeg) Powder, Sea Salt, L-Ascorbic Acid (Vitamin C), Charcoal (Activated Bamboo) Powder, Sodium Bicarbonate, Eugenia Caryophyllus (Clove) Flower Bud Powder, Vanilla Planifolia Seed Powder, Lavandula Angustifolia (Lavender) Oil, Althaea Officinalis (Marshmallow) Root, Boswellia Papyrifera (Frankincense) Powder, Capsicum Annuum (Cayenne) Fruit Powder, Kaolin (Red Alaea) Clay, Centella Asiatica (Gotu Kola) Powder, Curcuma Longa (Turmeric) Root Powder, Silica, Cinnamal, Eugenol
Available at our Edmonton Boutique
Ship to Canada only
Pickup available at Loshen & Crem
Usually ready in 24 hours

The Problem Solver
250 ml
Loshen & Crem
5238 Windermere Boulevard
Edmonton AB T6W 0L9
Canada
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 30 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days from delivery, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Final Sale Items
Promotional Items: Products purchased at a discount during promotions are considered final sale and cannot be returned or exchanged.
Final Markdown Items: Items marked as Final Markdown are non-returnable, non-exchangeable, and non-refundable.
Hair Care Products, Nail Polishes, Nail Treatments & Makeup: Due to hygiene and quality control standards, all purchases in these categories are final and cannot be returned, exchanged, or refunded.
Electrical Devices : Electrical devices are final sale for change-of-mind returns — we're unable to offer returns, exchanges, or refunds if you simply change your mind. If a device arrives defective or develops a fault, please see our Warranties section below for manufacturer warranty support.
Seasonal Items: Seasonal and limited-edition items are final sale and cannot be returned, exchanged, or refunded.
Gift Cards: Gift cards are final sale and non-refundable.
Please note: Final sale means no exchanges, refunds, or credits are available.
In-Store Purchases: For products purchased at our Edmonton boutique, our return policy remains consistent. You are invited to return items directly to the store, allowing you to bypass shipping concerns. Kindly note that our opening hours may vary. For the latest information, please click Loshen & Crem Opening hours.
Final Sale on Store Credit Purchases: Any items purchased using store credit issued from a previous return will be considered final sale. These items are not eligible for further returns or exchanges.
Shipping Policy
Shipping Rates and Delivery Times
All amounts are in Canadian dollars unless otherwise noted. Order thresholds are calculated after discounts, before taxes and shipping.
Standard Shipping — Estimated delivery: 3–7 business days*
Orders $149.01 and over: FREE
Orders $149 and under: $25
Priority Shipping — Estimated delivery: 1–2 business days*
Orders $249.01 and over: FREE
Orders $249 and under: $30
Processing: Orders placed before 2 p.m. Mountain Time, Monday through Friday, ship the same day, excluding holidays. Orders placed after the cutoff, on weekends, or on holidays ship the next business day.
Delivery estimates and remote destinations: Delivery estimates begin once your order has shipped. Remote destinations may require additional transit time.
Product exclusions — Canada: Heavy items, including candles and one-litre shampoos, and selected promotional items are eligible for Standard shipping only, even when your order meets the complimentary Priority-shipping threshold. Any applicable shipping charges will be displayed at checkout.
United States
Complimentary Priority shipping is available on orders of $350 USD or more. Orders below this threshold are subject to a $48.95 CAD shipping fee. Promotional shipping rates may apply during MistleGlow.
The following are excluded from our U.S. shipping zone: Alaska, Hawaii, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.
West Coast: 2–3 business days
Midwest: 2–3 business days
East Coast: 3–4 business days
Please note that additional processing time may apply, and deliveries to remote areas may take longer.
Shipping rates are subject to change without notice. Delivery times are estimates and cannot be guaranteed, as carrier delays may occur.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
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Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
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Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and the Free Express Shipping option will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $29.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
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About Us
Loshen & Cream
Let's be clear, this is not about us. It's about you, it's about your skin health.
We are not your typical online skin care boutique. Although we are a virtual store, all of the experts behind Loshen & Crem are true professionals with an outstanding knowledge of the skin.
We choose the top skincare brands to provide you with the best options for healthy skin.
#Respectyourskin







