Skin Balance
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Intensive concentrate with a calming effect and high skin tolerance. It attenuates skin manifestations related to sensitive and sensitized skin, localized redness, itching and irritation. With antioxidant and rebalancing substances that promote a balanced microbiota and boosts the skin’s natural defence system.
Benefits:
Concentrate with a calming effect and high skin tolerance. It attenuates skin manPanthenolns related to sensitive and sensitised skin, localised redness, itching and irritation.
- Visible anti-redness action - Formulated using ingredients with recognised efficacy at reducing the signs of sensitivity to return the skin to an optimum healthy looking condition.
- Intensive soothing, calming action - The combination and synergism of plant-based active ingredients work together to combat the signs of inflammation, immediately soothing and reducing the appearance of redness.
- Regenerating Action - Panthenol, together with Aloe vera and marigold extracts, stimulates the skin’s renewal processes to restore damaged skin.
Ingredients:
- CALMING EFFECT: Thanks to the combination and synergy of plant-based active ingredients, it provides an immediate calming effect and reduces redness.
- REGENERATING ACTION: panthenol, together with aloe vera extract and calendula, stimulates the cell renewal processes, strengthening the skin and enhancing the barrier function.
- BIOBALANCING: the presence of a prebiotic promotes a balanced microbiota and the existence of beneficial bacteria, with the aim of boosting the skin’s natural defences.
- ANTIOXIDANT: tretrapeptide-2 offers protection against oxidation produced by the main reactive species from daily exposure to external agents.
Aqua, Glycerin, Pentylene Glycol, Propanediol, 1,2-Hexanediol, Aloe Barbadensis Leaf Juice, Rhodosorus Marinus Extract, Chamomilla Recutita Extract, Tephrosia Purpurea Seed Extract, Crocus Sativus Flower Extract, Calendula Officinalis Flower Extract, Acetyl Heptapeptide-4, Acetyl Tetrapeptide-2, Panthenol, Tocopherol, Ascorbyl Palmitate, Ferulic Acid, Ascorbic Acid, Propylene Glycol, Caprylic/Capric Triglyceride, PEG-8, Isohexadecane, Glyceryl Polyacrylate, Acrylamide/Sodium Acryloyldimethyltaurate Copolymer, Dehydroxanthan Gum, Polysorbate 80, Sorbitan Oleate, Caprylyl Glycol, Disodium EDTA, Citric Acid, Potassium Sorbate, Sodium Benzoate
Ship to Canada only
Complimentary shipping from $149 and priority shipping from $249
Pickup available at Loshen & Crem
Usually ready in 24 hours
Skin Balance
30 ml
Loshen & Crem
5238 Windermere Boulevard
Edmonton AB T6W 0L9
Canada
Shipping information
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 30 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days from delivery, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Final Sale Items
Promotional Items: Products purchased at a discount during promotions are considered final sale and cannot be returned or exchanged.
Final Markdown Items: Items marked as Final Markdown are non-returnable, non-exchangeable, and non-refundable.
Hair Care Products, Nail Polishes, Nail Treatments & Makeup: Due to hygiene and quality control standards, all purchases in these categories are final and cannot be returned, exchanged, or refunded.
Electrical Devices : Electrical devices are final sale for change-of-mind returns — we're unable to offer returns, exchanges, or refunds if you simply change your mind. If a device arrives defective or develops a fault, please see our Warranties section below for manufacturer warranty support.
Seasonal Items: Seasonal and limited-edition items are final sale and cannot be returned, exchanged, or refunded.
Gift Cards: Gift cards are final sale and non-refundable.
Please note: Final sale means no exchanges, refunds, or credits are available.
In-Store Purchases: For products purchased at our Edmonton boutique, our return policy remains consistent. You are invited to return items directly to the store, allowing you to bypass shipping concerns. Kindly note that our opening hours may vary. For the latest information, please click Loshen & Crem Opening hours.
Final Sale on Store Credit Purchases: Any items purchased using store credit issued from a previous return will be considered final sale. These items are not eligible for further returns or exchanges.
Shipping Policy
Shipping Rates and Delivery Times
All amounts are in Canadian dollars unless otherwise noted. Order thresholds are calculated after discounts, before taxes and shipping.
Standard Shipping — Estimated delivery: 3–7 business days*
Orders $149 and over: FREE
Orders $148.99 and under: $25
Priority Shipping — Estimated delivery: 1–2 business days*
Orders $249 and over: FREE
Orders $248.99 and under: $30
Processing: Orders placed before 2 p.m. Mountain Time, Monday through Friday, ship the same day, excluding holidays. Orders placed after the cutoff, on weekends, or on holidays ship the next business day.
Delivery estimates and remote destinations: Delivery estimates begin once your order has shipped. Remote destinations may require additional transit time.
Product exclusions — Canada: Heavy items, including candles and one-litre shampoos, and selected promotional items are eligible for Standard shipping only, even when your order meets the complimentary Priority-shipping threshold. Any applicable shipping charges will be displayed at checkout.
United States
Complimentary Priority shipping is available on orders of $350 USD or more. Orders below this threshold are subject to a $48.95 CAD shipping fee. Promotional shipping rates may apply during MistleGlow.
The following are excluded from our U.S. shipping zone: Alaska, Hawaii, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.
West Coast: 2–3 business days
Midwest: 2–3 business days
East Coast: 3–4 business days
Please note that additional processing time may apply, and deliveries to remote areas may take longer.
Shipping rates are subject to change without notice. Delivery times are estimates and cannot be guaranteed, as carrier delays may occur.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
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Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
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Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and 800 points will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $29.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
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