




NeuroSmooth®
Tax excluded. Shipping calculated at checkout

Applied manually after checkout
A cutting-edge topical treatment designed to help create a smoother, more refined, glass-like complexion by addressing visible pores, texture irregularity, and the look of skin fatigue. Formulated with a multi-faceted blend of neuropeptides, collagen-supporting actives, soothing technologies, and recovery-focused ingredients, NeuroSmooth® helps soften the appearance of pores, improve tone uniformity, and support a more rested, luminous look. It is a beautiful standalone treatment and an ideal companion to injectable procedures.
Benefits:
- Helps visibly soften the appearance of pores
- Refines the look of uneven texture
- Supports a smoother, more glass-like complexion
- Helps improve the look of skin tone uniformity
- Supports a more rested, youthful-looking appearance
- Helps calm visible redness and support recovery
- Ideal on its own or alongside injectable procedures
- Suitable for combination, dry, and oily skin
How to Use:
- Apply to clean skin as part of your daily routine
- Smooth evenly over the face
- Use morning and evening as directed
- Follow with the rest of your skincare routine
- Use sunscreen during the day
Loshen & Crem’s Recommendation:
This is a beautiful option for anyone focused on smoother texture, softer-looking pores, and a more polished, reflective complexion. It is especially lovely for skin that feels less refined, more reactive, or in need of additional support after injectable treatments, offering benefits that help elevate overall skin quality and finish.
Ingredients:
Key Ingredients:
- Acetyl Hexapeptide-8: Helps support a smoother-looking complexion by targeting the appearance of expression-related texture.
- Acetyl Tetrapeptide-2: Helps support skin firmness and a more toned appearance.
- Tripeptide-56: Helps support collagen-related skin quality and smoothness.
- sh-Oligopeptide-4 (Thymosin Beta-4): Helps support visible skin recovery and repair.
- Palmitoyl Tetrapeptide-7: Helps calm the look of redness and support smoother-looking skin.
- Dipeptide-2: Helps support a more refreshed appearance, especially in skin that looks tired or puffy.
- Kangaroo Paw Extract: Helps support firmer, more resilient-looking skin.
- Hesperidin Methyl Chalcone: Helps support skin tone uniformity and visible post-procedure recovery.
- Vitamin K1 Oxide: Helps support the look of redness and post-procedure discoloration.
- Arnica Montana Flower Extract: Helps comfort the skin and support visible recovery.
Full Ingredients List:
Water/Aqua/Eau, Glycerin, Cyclopentasiloxane, Butyloctyl Salicylate, Caprylic/Capric Triglyceride, Propanediol, Phytonadione Epoxide, Butyrospermum Parkii (Shea) Butter, Cyclohexasiloxane, Dimethicone, Cetyl Alcohol, Octyldodecyl Stearoyl Stearate, Acetyl Hexapeptide-8, sh-Oligopeptide-4, Dipeptide-2, Palmitoyl Tetrapeptide-7, Acetyl Tetrapeptide-2, N-Prolyl Palmitoyl Tripeptide-56 Acetate, Arnica Montana Flower Extract, Anigozanthos Flavidus Flower/Leaf Extract, Sodium Hyaluronate, Pentylene Glycol, Caprylyl Glycol, Cetearyl Alcohol, Cetearyl Glucoside, Glyceryl Stearate, Sorbitan Stearate, Sodium Stearoyl Glutamate, Glycine Soja (Soybean) Oil, Allantoin, Steareth-20, Hesperidin Methyl Chalcone, Citric Acid, Hydrogenated Phosphatidylcholine, Butylene Glycol, Disodium EDTA, Sodium Oleate, Xanthan Gum, Benzoic Acid, Sorbic Acid, Sodium Citrate, Sodium Benzoate, Potassium Sorbate, Benzyl Alcohol, Chlorhexidine Digluconate, Phenoxyethanol
Complimentary priority shipping for subscribers on orders of $249+.
Available at our Edmonton Boutique
Ship to Canada only
Pickup available at Loshen & Crem
Usually ready in 24 hours

NeuroSmooth®
30 ml
Loshen & Crem
5238 Windermere Boulevard
Edmonton AB T6W 0L9
Canada
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 30 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days from delivery, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Final Sale Items
Promotional Items: Products purchased at a discount during promotions are considered final sale and cannot be returned or exchanged.
Final Markdown Items: Items marked as Final Markdown are non-returnable, non-exchangeable, and non-refundable.
Hair Care Products, Nail Polishes, Nail Treatments & Makeup: Due to hygiene and quality control standards, all purchases in these categories are final and cannot be returned, exchanged, or refunded.
Electrical Devices : Electrical devices are final sale for change-of-mind returns — we're unable to offer returns, exchanges, or refunds if you simply change your mind. If a device arrives defective or develops a fault, please see our Warranties section below for manufacturer warranty support.
Seasonal Items: Seasonal and limited-edition items are final sale and cannot be returned, exchanged, or refunded.
Gift Cards: Gift cards are final sale and non-refundable.
Please note: Final sale means no exchanges, refunds, or credits are available.
In-Store Purchases: For products purchased at our Edmonton boutique, our return policy remains consistent. You are invited to return items directly to the store, allowing you to bypass shipping concerns. Kindly note that our opening hours may vary. For the latest information, please click Loshen & Crem Opening hours.
Final Sale on Store Credit Purchases: Any items purchased using store credit issued from a previous return will be considered final sale. These items are not eligible for further returns or exchanges.
Shipping Policy
Shipping Rates and Delivery Times
All amounts are in Canadian dollars unless otherwise noted. Order thresholds are calculated after discounts, before taxes and shipping.
Standard Shipping — Estimated delivery: 3–7 business days*
Orders $149.01 and over: FREE
Orders $149 and under: $25
Priority Shipping — Estimated delivery: 1–2 business days*
Orders $249.01 and over: FREE
Orders $249 and under: $30
Processing: Orders placed before 2 p.m. Mountain Time, Monday through Friday, ship the same day, excluding holidays. Orders placed after the cutoff, on weekends, or on holidays ship the next business day.
Delivery estimates and remote destinations: Delivery estimates begin once your order has shipped. Remote destinations may require additional transit time.
Product exclusions — Canada: Heavy items, including candles and one-litre shampoos, and selected promotional items are eligible for Standard shipping only, even when your order meets the complimentary Priority-shipping threshold. Any applicable shipping charges will be displayed at checkout.
United States
Complimentary Priority shipping is available on orders of $350 USD or more. Orders below this threshold are subject to a $48.95 CAD shipping fee. Promotional shipping rates may apply during MistleGlow.
The following are excluded from our U.S. shipping zone: Alaska, Hawaii, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.
West Coast: 2–3 business days
Midwest: 2–3 business days
East Coast: 3–4 business days
Please note that additional processing time may apply, and deliveries to remote areas may take longer.
Shipping rates are subject to change without notice. Delivery times are estimates and cannot be guaranteed, as carrier delays may occur.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
-
Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
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Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and the Free Express Shipping option will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $29.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
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