

Moisture & Balance Conditioner
Tax excluded. Shipping calculated at checkout

The Moisture & Balance Conditioner is a cream-rich, intensive treatment designed to harmonize hydration and provide significant structural repair. Formulated with a sophisticated selection of minerals and antioxidants, this conditioner penetrates deep into the hair fiber to restore elasticity and vitality to dry, stressed, or aging hair.
Centered around the regenerative power of Broccoli Seed Oil, this formula creates a natural, light-reflecting protective layer that shields the hair from heat and environmental toxins. By replacing synthetic silicones with high-performance plant lipids, it delivers a massive increase in hydration and frizz reduction. With an optimized pH of 5.25, it expertly seals the hair cuticle, leaving your hair astonishingly shiny, voluminous, and rejuvenated.
Recommended for:
- Dry, brittle, or dehydrated hair in need of structural reinforcement
- Aging hair that has lost its natural elasticity and shine
- Curly hair textures that require intense moisture without weight
- Protection against thermal damage from styling tools
- Safe for use on color-treated and keratin-treated hair
Benefits:
- Intensive Restructuring: Rebuilds the hair's internal strength and flexibility.
- Thermal Defense: Broccoli Seed Oil provides a natural barrier against heat styling damage.
- Detoxifying Protection: Neutralizes environmental stressors and prevents oxidative aging.
- Anti-Frizz & Detangling: Smoothes the hair surface for effortless manageability and silkiness.
- Weightless Rejuvenation: Delivers high-gloss shine and volume without silicone buildup.
How to use:
- Apply: After cleansing with the Moisture & Balance Shampoo, apply a generous amount to the mid-lengths and ends of wet hair.
- Distribute: Work through with your fingers or a wide-tooth comb to ensure every strand is coated.
- Wait: Allow the treatment to sit for 1–3 minutes to let the minerals and antioxidants penetrate.
- Rinse: Rinse thoroughly with cool water to lock in the nutrients and enhance natural shine.
Loshen & Crem’s recommendation:
We recommend the Moisture & Balance Conditioner because it functions like a "lipid-replenishing mask" for the hair. Using Hydrogenated Olive Oil and Squalane-rich plant alcohols, it mimics the hair's natural oils to repair the cuticle. It is our top recommendation for clients who feel their hair has become "tired" or thin due to age or environmental stress, as it provides the structural support needed for a voluminous finish with the Nº1 HAIRPIN.
The Signature Scent:
Bois D’Or Elevate your senses with the signature Bois D’Or fragrance—a warm, elegant scent inspired by the French Riviera, featuring notes of forest berries, white jasmine, patchouli, and crisp amber.
Free From: Silicones, Sulfates, SLS/SLES, Parabens, Gluten, and Microplastics (100% Vegan & Cruelty-Free).
Ingredients:
- Broccoli Seed Oil: A premium natural extract that provides heat protection, detoxification, and a high-gloss finish.
- Provitamin B5 (Panthenol): Strengthens the hair fiber and improves long-term moisture retention.
- Hydrogenated Ethylhexyl Olivate: An olive-derived emollient that provides deep conditioning and mimics natural hair lipids.
- Sodium PCA & Lactic Acid: Natural humectants that bind moisture to the hair and optimize the pH for a smooth cuticle.
Full INCI List: Aqua, Glycerin, Cetearyl Alcohol, Behentrimonium Chloride, Brassica Alcohol, Panthenol, Glyceryl Stearate, Hydrogenated Olive Oil Unsaponifiables, Dipropylene Glycol, Sodium PCA, Brassicyl Valinate Esylate, Cetearyl Glucoside, Sodium Lactate, Cetrimonium Chloride, Hydrogenated Ethylhexyl Olivate, Lactic Acid, Sodium Benzoate, Potassium Sorbate, Benzyl Alcohol, Parfum.
Free Express Shipping with orders over $199
Available at our Edmonton Boutique
Ship to Canada only
Pickup available at Loshen & Crem
Usually ready in 24 hours

Moisture & Balance Conditioner
250 ml
Loshen & Crem
5238 Windermere Boulevard
Edmonton AB T6W 0L9
Canada
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 30 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days of purchase, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Final Sale Items
For transparency, certain items are final sale and not eligible for return or exchange:
- Products on sale
- Products marked “Final markdown” on our online store
- Gift cards
- Promotional kits and deluxe samples
- Limited-edition or seasonal item
Shipping Policy
At Loshen & Crem, we take delivering your skincare treasures très seriously. From Canada to the U.S., we’re here to ensure your beauty cabinet is always well-stocked.
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Free Shipping:
- Canada: Complimentary EXPRESS shipping on orders over $199 CAD (after discounts and before taxes).
- United States: Complimentary EXPRESS shipping on orders over $250 USD. We are temporarily pausing USD payments at the moment. Apologies for the inconvenience, and thank you for your understanding!
- During our annual sales, enjoy free EXPEDITED shipping for orders over $250 CAD (or $350 USD).
- For smaller indulgences, shipping is $24.95 CAD within Canada and $30.95 USD to the U.S.
P.S. We ship to P.O. Boxes via Canada Post—but not during strikes. C’est compliqué.
Processing Time:
We aim to dispatch your order within 2 business days, though peak sales and payment verifications may require a touch more patience.
Please note that if you make any changes with the courier after the dispatch, our carrier will charge a $32 fee. In addition, we will have to withdraw the Free Express shipping option from your SkinSkinGlow points account. We appreciate your understanding.
Our processing time starts from the moment your order is successfully submitted and may take up to 2 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods. Before we can ship your order, we may need to hold your order for payment verification and confirm your details with your card issuer.
We will do our very best to minimize delays.
Shipping Rates & Delivery Times
Estimated Delivery Times (Canada):
- British Columbia & Alberta: 1–2 business days
- Manitoba & Saskatchewan: 1–2 business days
- Quebec & Ontario: 1–2 business days
- Atlantic Provinces: 1–3 business days
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United States: Delivery times vary by region:
- Zone 1: Eastern States – 3–4 business days
- Zone 2: Central States – 4–5 business days
- Zone 3: Western States – 5 business days
Remote areas may experience longer shipping times.Please Note: Shipping windows are estimates and not guarantees. Delays may occur due to weather, traffic, or additional verification processes.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
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Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
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Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and the Free Express Shipping option will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $24.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
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