Serene Scalp Exfoliating Scrub
Tax excluded. Shipping calculated at checkout
This powerful yet gentle scrub is formulated with serum-based beads to exfoliate the scalp, removing oil, dirt, and product buildup. A blend of alpha hydroxy acids and fruit extracts deeply cleanse the pores, nourishing hair and leaving the scalp primed for healthy growth. The unique exfoliating combination of physical and chemical agents helps purify and refresh the scalp, while also hydrating and softening the hair.
Benefits:
- Gently removes dead skin, oil, dirt, and buildup
- Detoxifies and cleanses pores
- Promotes a balanced and energized scalp
- Hydrates and nourishes hair
- Reveals a refreshed, optimal environment for hair health
How to Use:
Before shampooing, wet hair and apply a generous amount directly to the scalp. Massage thoroughly to exfoliate and remove buildup. Rinse and follow with your favorite shampoo and conditioner. For best results, use weekly.
Loshen’s Recommendation:
Pair with Serene Scalp Balancing Shampoo and Serene Scalp Balancing Conditioner for the ultimate scalp care routine that leaves hair clean, nourished, and revitalized.
Ingredients:
Aqua/Water/Eau, Lauryl Methacrylate/Glycol Dimethacrylate Crosspolymer, Acrylates Copolymer, Glycerin, Dimethicone, Cocamidopropyl Betaine, Disodium Laureth Sulfosuccinate, Sodium Lauroyl Sarcosinate, Parfum/Fragrance, Sodium Lauryl Glucose Carboxylate, Lauryl Glucoside, PEG-8 Laurate, Sodium PCA, Potassium Hydroxide, Guar Hydroxypropyltrimonium Chloride, Linoleamidopropyl PG-Dimonium Chloride Phosphate, Butylene Glycol, Silicone Quaternium-22, Propylene Glycol, Laureth-4, C12-16 Alcohols, Vaccinium Myrtillus Fruit Extract, Ethylhexylglycerin, Cocamidopropyl Dimethylamine, Tetrasodium EDTA, Dipropylene Glycol, Polyglyceryl-3 Caprate, Saccharum Officinarum (Sugarcane) Extract, Synthetic Fluorphlogopite, Mentha Piperita (Peppermint) Oil, PEG/PPG-18/18 Dimethicone, Glycolic Acid, Epilobium Angustifolium Flower/Leaf/Stem Extract, Citrus Aurantium Dulcis (Orange) Fruit Extract, Citrus Limon (Lemon) Fruit Extract, Sorbic Acid, Phenoxyethanol, Chlorphenesin, Sodium Benzoate, Benzoic Acid, Quaternium-95, Caffeine, Acer Saccharum (Sugar Maple) Extract, Palmitamidopropyltrimonium Chloride, Sodium Sulfate, Sodium Citrate, Polysorbate 20, Tocopheryl Acetate, Propanediol, Malachite Extract, Alcohol, Citrullus Lanatus (Watermelon) Fruit Extract, Litchi Chinensis Fruit Extract, Sodium Hydroxide, Leontopodium Alpinum Extract, Hypericum Perforatum Flower/Leaf/Stem Extract, Anthemis Nobilis Flower Extract, Calendula Officinalis Flower Extract, Centaurea Cyanus Flower Extract, Chamomilla Recutita (Matricaria) Flower Extract, Tilia Cordata Flower Extract, Acacia Seyal Gum Extract, Ascorbic Acid, Biotin, Niacinamide, Panthenol, Citric Acid, Tocopherol, Potassium Sorbate, Sodium Metabisulfite, Tin Oxide, Limonene, Hexyl Cinnamal, Linalool, CI 77891 (Titanium Dioxide).
Complimentary shipping from $149 and priority shipping from $249
Available at our Edmonton Boutique
Ship to Canada only
Pickup available at Loshen & Crem
Usually ready in 24 hours
Serene Scalp Exfoliating Scrub
125 ml
Loshen & Crem
5238 Windermere Boulevard
Edmonton AB T6W 0L9
Canada
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 30 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days from delivery, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Final Sale Items
Promotional Items: Products purchased at a discount during promotions are considered final sale and cannot be returned or exchanged.
Final Markdown Items: Items marked as Final Markdown are non-returnable, non-exchangeable, and non-refundable.
Hair Care Products, Nail Polishes, Nail Treatments & Makeup: Due to hygiene and quality control standards, all purchases in these categories are final and cannot be returned, exchanged, or refunded.
Electrical Devices : Electrical devices are final sale for change-of-mind returns — we're unable to offer returns, exchanges, or refunds if you simply change your mind. If a device arrives defective or develops a fault, please see our Warranties section below for manufacturer warranty support.
Seasonal Items: Seasonal and limited-edition items are final sale and cannot be returned, exchanged, or refunded.
Gift Cards: Gift cards are final sale and non-refundable.
Please note: Final sale means no exchanges, refunds, or credits are available.
In-Store Purchases: For products purchased at our Edmonton boutique, our return policy remains consistent. You are invited to return items directly to the store, allowing you to bypass shipping concerns. Kindly note that our opening hours may vary. For the latest information, please click Loshen & Crem Opening hours.
Final Sale on Store Credit Purchases: Any items purchased using store credit issued from a previous return will be considered final sale. These items are not eligible for further returns or exchanges.
Shipping Policy
Shipping Rates and Delivery Times
All amounts are in Canadian dollars unless otherwise noted. Order thresholds are calculated after discounts, before taxes and shipping.
Standard Shipping — Estimated delivery: 3–7 business days*
Orders $149 and over: FREE
Orders $148.99 and under: $25
Priority Shipping — Estimated delivery: 1–2 business days*
Orders $249 and over: FREE
Orders $248.99 and under: $30
Processing: Orders placed before 2 p.m. Mountain Time, Monday through Friday, ship the same day, excluding holidays. Orders placed after the cutoff, on weekends, or on holidays ship the next business day.
Delivery estimates and remote destinations: Delivery estimates begin once your order has shipped. Remote destinations may require additional transit time.
Product exclusions — Canada: Heavy items, including candles and one-litre shampoos, and selected promotional items are eligible for Standard shipping only, even when your order meets the complimentary Priority-shipping threshold. Any applicable shipping charges will be displayed at checkout.
United States
Complimentary Priority shipping is available on orders of $350 USD or more. Orders below this threshold are subject to a $48.95 CAD shipping fee. Promotional shipping rates may apply during MistleGlow.
The following are excluded from our U.S. shipping zone: Alaska, Hawaii, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.
West Coast: 2–3 business days
Midwest: 2–3 business days
East Coast: 3–4 business days
Please note that additional processing time may apply, and deliveries to remote areas may take longer.
Shipping rates are subject to change without notice. Delivery times are estimates and cannot be guaranteed, as carrier delays may occur.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
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Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
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Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and 800 points will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $29.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
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About Us
Loshen & Cream
Let's be clear, this is not about us. It's about you, it's about your skin health.
We are not your typical online skin care boutique. Although we are a virtual store, all of the experts behind Loshen & Crem are true professionals with an outstanding knowledge of the skin.
We choose the top skincare brands to provide you with the best options for healthy skin.
#Respectyourskin