Firm Believer Goji Stem Cell + Pomegranate Neck + Face Cream
Tax excluded. Shipping calculated at checkout
Lift, smooth, and believe in your skin again.
This isn’t your average moisturizer. Firm Believer is an ultra-nourishing, dual-action cream designed specifically to care for the often-neglected neck and décolleté — as well as the face. With a velvety-rich texture that absorbs beautifully, this formula delivers deep hydration while visibly improving firmness and tone.
Infused with Goji Plant Stem Cells (0.4%), Edelweiss Extract (0.4%), and upcycled Pomegranate (0.3%), this powerhouse blend supports elasticity, brightens dull skin, and leaves the skin smoother and more lifted with each use.
✨ Powered by upcycled botanicals and stem cell technology for next-level results
Recommended For:
- Laxity or fine lines on the neck, jawline, or décolleté
- Dull, crepey, or dry skin in need of rich hydration
- Those wanting one multitasking cream for both neck + face
- Prevention and visible correction of early signs of aging
Benefits:
- Visibly firms and smooths with Goji + Edelweiss stem cell extracts
- Hydrates and softens with vegan squalane and jojoba esters
- Brightens with antioxidant-rich, upcycled pomegranate extract
- Rich, cushiony texture ideal for dry or mature skin types
How to Use:
Dispense 1 pump and massage gently into the neck and face using upward strokes. Apply morning and night.
Don’t forget the jawline and collarbone — they deserve love too.
Ingredients:
- Goji Stem Cell (0.4%) – Supports firmness and elasticity while helping reduce signs of stress and fatigue
- Edelweiss Stem Cell (0.4%) – Antioxidant-rich alpine flower that visibly firms and smooths
- Pomegranate Extract (0.3%) – Upcycled to reduce waste, it offers hydration and gentle brightening benefits
Full INCI List:
Aqua/Water/Eau, Caprylic/Capric Triglyceride, Glycerin, Squalane, Stearic Acid, Pentylene Glycol, Cetearyl Olivate, Jojoba Esters, Sorbitan Olivate, Cetyl Alcohol, C10-18 Triglycerides, Helianthus Annuus (Sunflower) Seed Wax, Glyceryl Caprylate, Glyceryl Stearate, Microcrystalline Cellulose, Cellulose Gum, Acacia Decurrens Flower Wax, Leontopodium Alpinum (Edelweiss) Callus Culture Extract, Lycium Barbarum (Goji) Callus Culture Extract, Isomalt, Lecithin, Punica Granatum (Pomegranate) Pericarp Extract, Tocopherol, Xanthan Gum, Tetrasodium Glutamate Diacetate, Polyglycerin-3, Caprylhydroxamic Acid, Sodium Hydroxide, Citric Acid
* Non-GMO | ᵀ Organic
Complimentary shipping from $149 and priority shipping from $249
Available at our Edmonton Boutique
Ship to Canada only
Pickup available at Loshen & Crem
Usually ready in 24 hours
Firm Believer Goji Stem Cell + Pomegranate Neck + Face Cream
40g
Loshen & Crem
5238 Windermere Boulevard
Edmonton AB T6W 0L9
Canada
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 30 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days from delivery, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Final Sale Items
Promotional Items: Products purchased at a discount during promotions are considered final sale and cannot be returned or exchanged.
Final Markdown Items: Items marked as Final Markdown are non-returnable, non-exchangeable, and non-refundable.
Hair Care Products, Nail Polishes, Nail Treatments & Makeup: Due to hygiene and quality control standards, all purchases in these categories are final and cannot be returned, exchanged, or refunded.
Electrical Devices : Electrical devices are final sale for change-of-mind returns — we're unable to offer returns, exchanges, or refunds if you simply change your mind. If a device arrives defective or develops a fault, please see our Warranties section below for manufacturer warranty support.
Seasonal Items: Seasonal and limited-edition items are final sale and cannot be returned, exchanged, or refunded.
Gift Cards: Gift cards are final sale and non-refundable.
Please note: Final sale means no exchanges, refunds, or credits are available.
In-Store Purchases: For products purchased at our Edmonton boutique, our return policy remains consistent. You are invited to return items directly to the store, allowing you to bypass shipping concerns. Kindly note that our opening hours may vary. For the latest information, please click Loshen & Crem Opening hours.
Final Sale on Store Credit Purchases: Any items purchased using store credit issued from a previous return will be considered final sale. These items are not eligible for further returns or exchanges.
Shipping Policy
CAD: Loshen & Crem offers regular and priority shipping on eligible Canadian orders.
- Orders under $149: 27.95 priority shipping.
- Orders of $149 or more: complimentary regular shipping.
- Orders of $249 or more: complimentary priority shipping.
Shipping thresholds are calculated after discounts and before taxes. Any applicable shipping charges will be displayed at checkout.
Alberta & British Columbia: 1–2 business days
Manitoba & Saskatchewan: 1–2 business days
Quebec & Ontario: 1–2 business days
Newfoundland & Labrador, Nova Scotia, P.E.I. & New Brunswick: 1–3 business days
USA:
Complimentary shipping is available on orders of $350 USD or more. Orders below this threshold are subject to a $35 USD shipping fee. Promotional shipping rates may apply during MistleGlow.
West Coast: 2–3 business days
Midwest: 2–3 business days
East Coast: 3–4 business days
Please note that additional processing time may apply, and deliveries to remote areas may take longer.
Note: Shipping rates are subject to change without notice. Delivery times are estimates and cannot be guaranteed, as carrier delays may occur.
We aim to dispatch your order within 2 business days, though peak sales and payment verifications may require a touch more patience.
Please note that if you make any changes with the courier after the dispatch, our carrier will charge a $32 fee. In addition, we will have to withdraw 800 points from your La Crème Points account. We appreciate your understanding.
Our processing time starts from the moment your order is successfully submitted and may take up to 2 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods. Before we can ship your order, we may need to hold your order for payment verification and confirm your details with your card issuer.
We will do our very best to minimize delays.
Shipping Rates & Delivery Times
Estimated Delivery Times (Canada):
- British Columbia & Alberta: 1–2 business days
- Manitoba & Saskatchewan: 1–2 business days
- Quebec & Ontario: 1–2 business days
- Atlantic Provinces: 1–3 business days
-
United States: Delivery times vary by region:
- Zone 1: Eastern States – 3–4 business days
- Zone 2: Central States – 4–5 business days
- Zone 3: Western States – 5 business days
Remote areas may experience longer shipping times.Please Note: Shipping windows are estimates and not guarantees. Delays may occur due to weather, traffic, or additional verification processes.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
-
Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
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Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and the Free Express Shipping option will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $29.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
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