




Skinbetter science – choose your complimentary mini (with $210 purchase)
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Discover more from your Skinbetter Science routine with a complimentary mini of your choice, offered with any Skinbetter Science purchase of $210 or more.
This exclusive offer allows you to experience one of four targeted formulas—each designed to support skin clarity, tone, and overall skin function—so you can explore what your skin truly responds to before committing to a full size.
AlphaRet overnight cream:
A patented combination of a retinoid and alpha hydroxy acid, AlphaRet works to improve the appearance of fine lines, wrinkles, and uneven texture—without the typical irritation associated with traditional retinoids. Skin appears smoother, more refined, and visibly renewed over time.
- Improves texture and tone
- Softens the look of fine lines
- Supports cell turnover with less irritation
Full INCI list:
Aqua/Water, Sodium Glycolate, Glycolic Acid, Cetearyl Olivate, Pentylene Glycol, Cyclopentasiloxane, Isohexadecane, Sorbitan Olivate, Tetrahexyldecyl Ascorbate, Glycerin, Ceresin, Glycol Palmitate, Butylene Glycol, Niacinamide, Squalane, Methyl Gluceth-20, Ethyl Lactyl Retinoate, Palmitoyl Tripeptide-1, Palmitoyl Tetrapeptide-7, Ceramide NP, Hyaluronic Acid, Ubiquinone, Tocopherol, Bisabolol, Tocopheryl Acetate, Superoxide Dismutase, Butyrospermum Parkii (Shea) Butter, Allantoin Glycyrrhetinic Acid, Sodium PCA, Panthenol, Camellia Sinensis Leaf Extract, Portulaca Oleracea Extract, Linoleic Acid, Cholesterol, Linolenic Acid, Magnesium Aluminum Silicate, Dimethyl Isosorbide, Dimethicone, Glyceryl Stearate, PEG-100 Stearate, Steareth-2, Hydroxyethylcellulose, Acacia Senegal Gum, Xanthan Gum, Hydrated Silica, Carbomer, Polysorbate 20, Tromethamine, Disodium EDTA, Ethylhexylglycerin, Phenoxyethanol, Titanium Dioxide (CI 77891)
Even tone correcting serum:
A gentle, non-retinol brightening serum formulated to reduce the appearance of discoloration and promote a more even, radiant complexion. Ideal for sensitive skin or those not using retinoids.
- Visibly improves uneven skin tone
- Brightens without irritation
- Supports overall skin clarity
Full INCI list:
Aqua/Water, C13-15 Alkane, Propanediol, Caprylic/Capric Triglyceride, Glyceryl Stearate Citrate, Linoleic Acid, Glycerin, Dimethicone, Alpha-Arbutin, Arginine PCA, Hydrolyzed Sodium Hyaluronate, Bisabolol, Cetearyl Alcohol, Acetyl Glycyl Beta-Alanine, Hexylresorcinol, Terminalia Ferdinandiana Fruit Extract, Artemisia Capillaris Flower Extract, Diglucosyl Gallic Acid, Pancratium Maritimum Extract, Ceramide NG, Linolenic Acid, Beta-Glucan, Algin, Tocopherol, Butylene Glycol, Ethylhexylglycerin, Xanthan Gum, Carbomer, Sodium Phytate, Sodium Hydroxide, Phenoxyethanol, Benzoic Acid, Sorbic Acid, Citric Acid.
Even intensive skin tone correcting serum:
A more advanced brightening formula designed to target persistent discoloration and uneven tone. This serum works at multiple pathways to visibly reduce the appearance of dark spots and improve overall luminosity.
- Targets stubborn pigmentation
- Enhances skin clarity and brightness
- Supports a more uniform complexion
Full INCI list:
Aqua/Water/Eau, Caprylic/Capric Triglyceride, Neopentyl Glycol Diethylhexanoate, Polyglyceryl-3 Distearate, Niacinamide, Trehalose, Polyglycerin-6, Alpha-Arbutin, Propanediol, Glycerin, Butylene Glycol, Cetyl Palmitate, Tranexamic Acid, Aloe Barbadensis Leaf Juice Powder, Ascorbic Acid, Astaxanthin, Buddleja Officinalis Flower Extract, Glycyrrhiza Glabra Root Extract/Licorice Root Extract, Pancratium Maritimum Extract, Vitis Vinifera Flower Cell Extract/Grape Flower Cell Extract, Ziziphus Spina-Christi Leaf Extract, Acetyl Glycyl Beta-Alanine, Aminopropyl Ascorbyl Phosphate, Arginine, Citric Acid, Ergothioneine, Glycolic Acid, Hydrolyzed Sodium Hyaluronate, Lactic Acid, Pentaerythrityl Tetra-di-t-butyl Hydroxyhydrocinnamate, Phenylethyl Resorcinol, Phloretin, Phytic Acid, Pyrroloquinoline Quinone Allyl Ester, Sodium Hydroxide, Sodium Magnesium Silicate, Superoxide Dismutase, Cyclodextrin, Ethoxydiglycol, Glyceryl Stearate Citrate, Lecithin, Potassium Cetyl Phosphate, Pullulan, Sclerotium Gum, Silica, Sodium Starch Octenylsuccinate, Xanthan Gum, Ethylhexylglycerin, Phenoxyethanol.
AlphaClearing serum:
A targeted treatment for blemish-prone skin that combines exfoliating acids with ingredients that help reduce excess oil and improve the appearance of breakouts—while still supporting skin hydration.
- Helps reduce breakouts and congestion
- Refines pores and texture
- Balances oil while maintaining hydration
Full INCI list:
Aqua/Water, Lactic Acid, Sodium Lactate, Pentylene Glycol, Ethylhexyl Olivate, Sorbitan Stearate, Neopentyl Glycol Diethylhexanoate, PPG-3 Isostearyl Methyl Ether, Glycerin, Dimethyl Isosorbide, Glyceryl Stearate, PEG-100 Stearate, Magnesium Aluminum Silicate, Niacinamide, Zinc PCA, Steareth-2, Ethyl Lactyl Retinoate, Salicylic Acid, Oligopeptide-10, Sodium Hyaluronate, Decylene Glycol, Artemisia Vulgaris Extract, Bisabolol, Tocopheryl Acetate, Camellia Sinensis Leaf Extract, Laminaria Digitata Extract, Tasmannia Lanceolata Fruit/Leaf Extract, Boswellia Serrata Extract, Zingiber Officinale (Ginger) Root Extract, Honey Extract, Oryza Sativa (Rice) Bran Extract, Cetearyl Alcohol, Butylene Glycol, Xanthan Gum, Lecithin, Sclerotium Gum, Disodium EDTA, Pullulan, Ethylhexylglycerin, Silica, Phenoxyethanol, Sodium Benzoate.
Mystro active balance serum:
A next-generation daily serum designed to help the skin adapt and rebalance. Mystro supports the skin’s natural ability to regulate itself—visibly reducing redness, improving tone uniformity, and strengthening overall skin resilience.
Full INCI list:
Water/Aqua/Eau, Glycerin, Butylene Glycol, Niacinamide, Panthenol, Sodium Hyaluronate, Tremella Fuciformis (Snow Mushroom) Extract, Ashwagandha (Withania Somnifera) Root Extract, Ectoin, Beta-Glucan, Allantoin, Caprylyl Glycol, Phenoxyethanol, Ethylhexylglycerin
Free Express Shipping with orders over $199
Available at our Edmonton Boutique
Ship to Canada only
Pickup available at Loshen & Crem
Usually ready in 24 hours

Skinbetter science – choose your complimentary mini (with $210 purchase)
AlphaRet
Loshen & Crem
5238 Windermere Boulevard
Edmonton AB T6W 0L9
Canada
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 30 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days of purchase, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Final Sale Items
For transparency, certain items are final sale and not eligible for return or exchange:
- Products on sale
- Products marked “Final markdown” on our online store
- Gift cards
- Promotional kits and deluxe samples
- Limited-edition or seasonal item
Shipping Policy
At Loshen & Crem, we take delivering your skincare treasures très seriously. From Canada to the U.S., we’re here to ensure your beauty cabinet is always well-stocked.
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Free Shipping:
- Canada: Complimentary EXPRESS shipping on orders over $199 CAD (after discounts and before taxes).
- United States: Complimentary EXPRESS shipping on orders over $250 USD. We are temporarily pausing USD payments at the moment. Apologies for the inconvenience, and thank you for your understanding!
- During our annual sales, enjoy free EXPEDITED shipping for orders over $250 CAD (or $350 USD).
- For smaller indulgences, shipping is $24.95 CAD within Canada and $30.95 USD to the U.S.
P.S. We ship to P.O. Boxes via Canada Post—but not during strikes. C’est compliqué.
Processing Time:
We aim to dispatch your order within 2 business days, though peak sales and payment verifications may require a touch more patience.
Please note that if you make any changes with the courier after the dispatch, our carrier will charge a $32 fee. In addition, we will have to withdraw the Free Express shipping option from your SkinSkinGlow points account. We appreciate your understanding.
Our processing time starts from the moment your order is successfully submitted and may take up to 2 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods. Before we can ship your order, we may need to hold your order for payment verification and confirm your details with your card issuer.
We will do our very best to minimize delays.
Shipping Rates & Delivery Times
Estimated Delivery Times (Canada):
- British Columbia & Alberta: 1–2 business days
- Manitoba & Saskatchewan: 1–2 business days
- Quebec & Ontario: 1–2 business days
- Atlantic Provinces: 1–3 business days
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United States: Delivery times vary by region:
- Zone 1: Eastern States – 3–4 business days
- Zone 2: Central States – 4–5 business days
- Zone 3: Western States – 5 business days
Remote areas may experience longer shipping times.Please Note: Shipping windows are estimates and not guarantees. Delays may occur due to weather, traffic, or additional verification processes.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
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Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
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Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and the Free Express Shipping option will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $24.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
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