





Mount Lai The Tension Melting Massager
Tax excluded. Shipping calculated at checkout

A calming facial massage tool designed to bring a moment of ease to your daily skincare ritual. The Mount Lai Tension Melting Massager for Face and Neck features double rollers that deeply knead the skin and facial contours, inspired by the feeling of a luxurious professional facial massage.
Designed for both the face, neck, shoulders, and jawline, this reviving beauty tool helps reduce the look of puffiness, ease visible facial tension, and support a more sculpted-looking appearance over time. Available at Loshen & Crem in Edmonton and online across Canada, it is a beautiful tool for anyone looking to add a relaxing massage ritual to their skincare routine.
Benefits:
- Helps massage the face, neck, and shoulders
- Helps release visible facial and jaw tension
- Helps reduce the look of puffiness
- Supports a more sculpted and defined-looking appearance
- Encourages a firmer-looking complexion with consistent use
- Double-roller design creates a deep kneading massage feel
- Helps skincare products glide smoothly when used with a balm, oil, or serum
- Turns your daily routine into a calming self-care ritual
How to Use:
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Step 1: Prep skin
Start with clean skin and apply a facial balm, oil, serum, or moisturizer to help the tool glide without pulling. -
Step 2: Begin at the neck
Roll the Tension Melting Massager along the base of the neck and shoulders. The angled double rollers create a deep kneading massage sensation. -
Step 3: Move to the face
Roll outward and upward across the contours of the face, focusing on the cheeks, jawline, and areas where tension is felt. -
Step 4: Breathe and relax
Use slow, intentional movements and breathe deeply as part of your self-care ritual. - Tip: Pair with the Mount Lai Calming Herbal Repair Facial Massage Balm or your favourite face oil for a smoother glide.
Loshen & Crem’s Recommendation:
- Ideal for facial tension, jaw tension, puffiness, and tired-looking skin
- Perfect for anyone who loves a deeper facial massage experience at home
- We love using it along the jawline, neck, and shoulders to help create a relaxed, sculpted-looking effect
- Best used with a facial balm or oil so the rollers can move comfortably over the skin
- A beautiful self-care gift for anyone who enjoys facial tools and calming skincare rituals
Materials:
Stone Options:
- Jade: Naturally cooling and balancing, traditionally known as the stone of eternal youth.
- Rose Quartz: Naturally cooling and calming, traditionally known as the stone of love.
Key Details:
- Double-Roller Design: Designed to deeply knead the skin and facial contours.
- Face and Neck Use: Ideal for the jawline, cheeks, neck, and shoulders.
- Authentic Natural Stone: Each stone tool is unique in colour and pattern.
- Cooling Massage Ritual: Helps refresh the look of puffiness and support a calmer-looking complexion.
- No Artificial Dye or Treatment: Stones are not artificially dyed or treated, allowing their natural beauty to show.
Full Materials List:
Authentic natural stone.
Please note:
Due to natural variations in stone, every Mount Lai tool is unique in pattern and colour. These differences are part of the stone’s natural beauty.
Free Express Shipping with orders over $199
Available at our Edmonton Boutique
Ship to Canada only
Pickup currently unavailable at Loshen & Crem

Mount Lai The Tension Melting Massager
Jade stone
Loshen & Crem
5238 Windermere Boulevard
Edmonton AB T6W 0L9
Canada
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 30 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days of purchase, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Final Sale Items
For transparency, certain items are final sale and not eligible for return or exchange:
- Products on sale
- Products marked “Final markdown” on our online store
- Gift cards
- Promotional kits and deluxe samples
- Limited-edition or seasonal item
Shipping Policy
At Loshen & Crem, we take delivering your skincare treasures très seriously. From Canada to the U.S., we’re here to ensure your beauty cabinet is always well-stocked.
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Free Shipping:
- Canada: Complimentary EXPRESS shipping on orders over $199 CAD (after discounts and before taxes).
- United States: Complimentary EXPRESS shipping on orders over $250 USD. We are temporarily pausing USD payments at the moment. Apologies for the inconvenience, and thank you for your understanding!
- During our annual sales, enjoy free EXPEDITED shipping for orders over $250 CAD (or $350 USD).
- For smaller indulgences, shipping is $24.95 CAD within Canada and $30.95 USD to the U.S.
P.S. We ship to P.O. Boxes via Canada Post—but not during strikes. C’est compliqué.
Processing Time:
We aim to dispatch your order within 2 business days, though peak sales and payment verifications may require a touch more patience.
Please note that if you make any changes with the courier after the dispatch, our carrier will charge a $32 fee. In addition, we will have to withdraw the Free Express shipping option from your SkinSkinGlow points account. We appreciate your understanding.
Our processing time starts from the moment your order is successfully submitted and may take up to 2 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods. Before we can ship your order, we may need to hold your order for payment verification and confirm your details with your card issuer.
We will do our very best to minimize delays.
Shipping Rates & Delivery Times
Estimated Delivery Times (Canada):
- British Columbia & Alberta: 1–2 business days
- Manitoba & Saskatchewan: 1–2 business days
- Quebec & Ontario: 1–2 business days
- Atlantic Provinces: 1–3 business days
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United States: Delivery times vary by region:
- Zone 1: Eastern States – 3–4 business days
- Zone 2: Central States – 4–5 business days
- Zone 3: Western States – 5 business days
Remote areas may experience longer shipping times.Please Note: Shipping windows are estimates and not guarantees. Delays may occur due to weather, traffic, or additional verification processes.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
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Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
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Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and the Free Express Shipping option will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $24.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
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