Mount Lai The Jade Eye Mask
Tax excluded. Shipping calculated at checkout
A calming skincare ritual designed to cool, de-puff, and relax the delicate eye area. The Mount Lai Jade Eye Mask is intricately woven from authentic jade, creating a light, soothing weight that rests gently over the eyes.
Naturally cooling and balancing, jade helps refresh the look of tired eyes while creating a quiet moment of self-care. Available at Loshen & Crem in Edmonton and online across Canada, this eye mask is a beautiful addition to any morning de-puffing ritual or evening wind-down routine.
Benefits:
- Helps reduce the look of puffiness around the eyes
- Helps awaken and refresh tired-looking eyes
- Provides a naturally cooling sensation
- Helps soothe and calm the delicate eye area
- Offers light, gentle pressure to support relaxation
- Ideal for morning skincare rituals or evening self-care
- Made from authentic natural jade
How to Use:
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Step 1: Prep skin
Start with clean skin. Apply eye cream or serum if desired. -
Step 2: Place over eyes
Lay the jade eye mask flat against the eye area. -
Step 3: Relax
Leave on for 1 to 15 minutes, depending on your preference. - Tip: Store the mask in a cool place or chill before use for an extra refreshing, de-puffing effect.
Loshen & Crem’s Recommendation:
- Ideal for puffy, tired-looking, or stressed-looking eyes
- Perfect for morning de-puffing, post-travel refreshment, or evening relaxation
- We love using it chilled for a calming, spa-inspired moment at home
- A beautiful self-care gift for anyone who enjoys facial tools and relaxation rituals
- Pair with your favourite eye cream or serum for a complete eye care routine
Materials:
Stone Option:
- Jade: Naturally cooling and balancing, traditionally known as the stone of eternal youth.
Key Details:
- Jade Eye Mask: Intricately woven to rest gently over the delicate eye area.
- Cooling Ritual: Helps refresh and soothe the look of tired eyes.
- Gentle Pressure: Provides a light, calming weight to support relaxation.
- Authentic Natural Stone: Each mask is crafted from natural jade with unique colour and pattern variations.
- No Artificial Dye or Treatment: Stones are not artificially dyed or treated, allowing their natural beauty to show.
Full Materials List:
Authentic natural jade.
Please note:
Due to natural variations in stone, every Mount Lai Jade Eye Mask is unique in pattern and colour. These differences are part of the stone’s natural beauty.
Free Express Shipping with orders over $199
Available at our Edmonton Boutique
Ship to Canada only
Pickup currently unavailable at Loshen & Crem
Mount Lai The Jade Eye Mask
Loshen & Crem
5238 Windermere Boulevard
Edmonton AB T6W 0L9
Canada
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 30 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days of purchase, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Final Sale Items
For transparency, certain items are final sale and not eligible for return or exchange:
- Products on sale
- Products marked “Final markdown” on our online store
- Gift cards
- Promotional kits and deluxe samples
- Limited-edition or seasonal item
Shipping Policy
At Loshen & Crem, we take delivering your skincare treasures très seriously. From Canada to the U.S., we’re here to ensure your beauty cabinet is always well-stocked.
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Free Shipping:
- Canada: Complimentary EXPRESS shipping on orders over $199 CAD (after discounts and before taxes).
- United States: Complimentary EXPRESS shipping on orders over $250 USD. We are temporarily pausing USD payments at the moment. Apologies for the inconvenience, and thank you for your understanding!
- During our annual sales, enjoy free EXPEDITED shipping for orders over $250 CAD (or $350 USD).
- For smaller indulgences, shipping is $24.95 CAD within Canada and $30.95 USD to the U.S.
P.S. We ship to P.O. Boxes via Canada Post—but not during strikes. C’est compliqué.
Processing Time:
We aim to dispatch your order within 2 business days, though peak sales and payment verifications may require a touch more patience.
Please note that if you make any changes with the courier after the dispatch, our carrier will charge a $32 fee. In addition, we will have to withdraw the Free Express shipping option from your SkinSkinGlow points account. We appreciate your understanding.
Our processing time starts from the moment your order is successfully submitted and may take up to 2 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods. Before we can ship your order, we may need to hold your order for payment verification and confirm your details with your card issuer.
We will do our very best to minimize delays.
Shipping Rates & Delivery Times
Estimated Delivery Times (Canada):
- British Columbia & Alberta: 1–2 business days
- Manitoba & Saskatchewan: 1–2 business days
- Quebec & Ontario: 1–2 business days
- Atlantic Provinces: 1–3 business days
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United States: Delivery times vary by region:
- Zone 1: Eastern States – 3–4 business days
- Zone 2: Central States – 4–5 business days
- Zone 3: Western States – 5 business days
Remote areas may experience longer shipping times.Please Note: Shipping windows are estimates and not guarantees. Delays may occur due to weather, traffic, or additional verification processes.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
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Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
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Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and the Free Express Shipping option will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $24.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
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