


The Problem Solver
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Warming Facial Treatment Masque
A cult-favorite warming treatment masque designed to deeply purify, brighten, and visibly reset stressed, congested, or uneven skin. The Problem Solver activates from a fresh powder into a rich mousse, delivering an intensive treatment experience that helps draw out impurities while supporting a clearer, calmer, more luminous complexion.
Formulated with antioxidant-rich raw cacao, activated bamboo charcoal, mineral clays, sea salts, and potent healing herbs, this treatment works to reduce the appearance of congestion, discoloration, and post-breakout marks while soothing irritation and supporting overall skin resilience. The warming action encourages circulation and leaves skin looking revived, smooth, and radiant after each use.
Powerful yet beautifully balanced, The Problem Solver is suitable for a wide range of skin conditions, including sensitive, mature, and blemish-prone complexions. With consistent use, it helps support barrier function, improve visible clarity, and enhance the absorption of the nourishing steps that follow.
Benefits:
- Helps brighten dull skin and improve overall radiance
- Supports clearer-looking skin by reducing visible congestion
- Helps soften the appearance of scarring and hyperpigmentation
- Delivers antioxidant support to stressed and breakout-prone skin
- Helps calm the look of inflammation and visible redness
- Supports a healthier-feeling skin barrier
- Leaves skin smoother, clearer, and more luminous
How to Use:
Mix ½ to 1 tablespoon of powder with just under equal parts water to form a rich, soft mousse. Apply to clean skin and leave on for 30–45 minutes, or until fully dry. To remove, allow warm water and steam to rehydrate the masque, then rinse gently while massaging with fingertips. Use 1–3 times per week.
Loshen & Crem’s Recommendation:
For a more elevated treatment ritual, activate The Problem Solver with The Jasmine Garden instead of water, then follow with The Youth Dew and The Blue Cocoon to replenish moisture, support barrier comfort, and leave skin calm, nourished, and visibly radiant.
Ingredients:
Solum Fullonum (Fuller’s Earth), Theobroma Cacao Fruit Powder, Moroccan Lava (Rhassoul) Clay, Cinnamomum Zeylanicum (Ceylon Cinnamon) Bark Powder, Myristica Fragrans (Nutmeg) Powder, Sea Salt, L-Ascorbic Acid (Vitamin C), Charcoal (Activated Bamboo) Powder, Sodium Bicarbonate, Eugenia Caryophyllus (Clove) Flower Bud Powder, Vanilla Planifolia Seed Powder, Lavandula Angustifolia (Lavender) Oil, Althaea Officinalis (Marshmallow) Root, Boswellia Papyrifera (Frankincense) Powder, Capsicum Annuum (Cayenne) Fruit Powder, Kaolin (Red Alaea) Clay, Centella Asiatica (Gotu Kola) Powder, Curcuma Longa (Turmeric) Root Powder, Silica, Cinnamal, Eugenol
Free Express Shipping with orders over $199
Available at our Edmonton Boutique
Ship to Canada only
Pickup available at Loshen & Crem
Usually ready in 24 hours

The Problem Solver
250 ml
Loshen & Crem
5238 Windermere Boulevard
Edmonton AB T6W 0L9
Canada
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 30 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days of purchase, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Final Sale Items
For transparency, certain items are final sale and not eligible for return or exchange:
- Products on sale
- Products marked “Final markdown” on our online store
- Gift cards
- Promotional kits and deluxe samples
- Limited-edition or seasonal item
Shipping Policy
At Loshen & Crem, we take delivering your skincare treasures très seriously. From Canada to the U.S., we’re here to ensure your beauty cabinet is always well-stocked.
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Free Shipping:
- Canada: Complimentary EXPRESS shipping on orders over $199 CAD (after discounts and before taxes).
- United States: Complimentary EXPRESS shipping on orders over $250 USD. We are temporarily pausing USD payments at the moment. Apologies for the inconvenience, and thank you for your understanding!
- During our annual sales, enjoy free EXPEDITED shipping for orders over $250 CAD (or $350 USD).
- For smaller indulgences, shipping is $24.95 CAD within Canada and $30.95 USD to the U.S.
P.S. We ship to P.O. Boxes via Canada Post—but not during strikes. C’est compliqué.
Processing Time:
We aim to dispatch your order within 2 business days, though peak sales and payment verifications may require a touch more patience.
Please note that if you make any changes with the courier after the dispatch, our carrier will charge a $32 fee. In addition, we will have to withdraw the Free Express shipping option from your SkinSkinGlow points account. We appreciate your understanding.
Our processing time starts from the moment your order is successfully submitted and may take up to 2 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods. Before we can ship your order, we may need to hold your order for payment verification and confirm your details with your card issuer.
We will do our very best to minimize delays.
Shipping Rates & Delivery Times
Estimated Delivery Times (Canada):
- British Columbia & Alberta: 1–2 business days
- Manitoba & Saskatchewan: 1–2 business days
- Quebec & Ontario: 1–2 business days
- Atlantic Provinces: 1–3 business days
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United States: Delivery times vary by region:
- Zone 1: Eastern States – 3–4 business days
- Zone 2: Central States – 4–5 business days
- Zone 3: Western States – 5 business days
Remote areas may experience longer shipping times.Please Note: Shipping windows are estimates and not guarantees. Delays may occur due to weather, traffic, or additional verification processes.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
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Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
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Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and the Free Express Shipping option will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $24.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
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