Sensitive Skin Program
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The Sensitive Skin Program is a complete, soothing skincare routine designed to comfort dry, sensitive, and reactive skin while helping reduce visible redness and irritation. Thoughtfully curated to support the skin barrier and rebalance the skin’s microbiome, this program helps promote calm, hydrated, and healthy-looking skin while protecting against daily environmental stressors.
What’s Included:
All products are full size and packaged in a Vivier branded vegan leather bag.
Benefits:
- Helps soothe and comfort sensitive, reactive skin
- Supports reduction of visible redness and irritation
- Reinforces the skin’s moisture barrier
- Helps rebalance the skin’s microbiome for healthier-looking skin
- Provides lightweight hydration and barrier support
- Includes daily mineral sun protection
- Designed to work in a Prepare, Target, Moisturize, and Protect sequence
How to Use:
Follow the steps indicated in the card provided with your program.
Prepare
HEXAM®
Refreshing Toner
Target
Redness Solution Complex
Moisturize
DERMA-V™
Protect
SHEER SPF 30 Mineral Tinted
Ingredients:
HEXAM®
Water/Eau, Decyl Glucoside, Disodium Cocoamphodiacetate, Cocamidopropyl PG-Dimonium Chloride Phosphate, PEG-120 Methyl Glucose Dioleate, Ethoxydiglycol, Citric Acid, DMDM Hydantoin, Parfum/Fragrance, Hexamidine Diisethionate.
Refreshing Toner
Water/Eau, Propylene Glycol, Glycerin, Hamamelis Virginiana (Witch Hazel) Leaf Water, Ethoxydiglycol, Polysorbate 80, Disodium EDTA, Potassium Sorbate, Hydroxyethylcellulose, Sodium Ascorbyl Phosphate, Citrus Amara, Citric Acid, Fragrance.
Redness Solution Complex
Water/Eau, Caprylic/Capric Triglyceride, Divinyldimethicone/Dimethicone Copolymer, C12-13 Pareth-23, C12-13 Pareth-3, Squalane, Xanthan Gum, Caprylyl Glycol, Phenoxyethanol, Glucose, Carrageenans (Chondrus Crispus), Ethylhexylglycerin, Jojoba Esters, Jojoba Alcohol, Propanediol, Tocopherol, Porphyridium Cruentum, Citric Acid, Sodium Benzoate, Potassium Sorbate, Stearyl Alcohol, Butylene Glycol, Dextran, Palmitoyl Tripeptide-8, Tribehenin, Potassium Cetyl Phosphate, Hydrogenated Palm Glycerides, Glyceryl Polyacrylate, Glycerin, Polyacrylamide, C13-14 Isoparaffin, Laureth-7, Inonotus Obiquus (Mushroom) Extract, Cetyl Palmitate, Propylene Glycol, Diazolidinyl Urea, Iodopropynyl Butylcarbamate, Allantoin, Hydrolyzed Glycosaminoglycans, Hydroxyethylcellulose, Hexylene Glycol, Polydextrose, Sodium Hyaluronate, Rosmarinus Officinalis (Rosemary) Leaf Extract, Helianthus Anuus (Sunflower) Seed Oil, Sodium Ascorbyl Phosphate, Hexamidine Diisethionate.
DERMA-V™
Water/Eau, Glycerin, Thermus Thermophillus Ferment, Phenoxyethanol, Potassium Sorbate, HEA/Sodium Acryloyldimethyltaurate/Steareth-20 Methacrylate Copolymer, C13-C14 Isoparaffin, Polysorbate 80, Decyl Glucoside, Caprylic/Capric Triglyceride, Teprenone, Hydrolyzed Myrtus Communis Leaf Extract, Ethylhexylglycerin, Hydrolyzed Vegetable Protein, Sodium Benzoate, Olea Europaea (Olive) Fruit Oil, Dimethicone, Hydrolyzed Jojoba Esters, C9-12 Alkane, Polysilicone-11, L-Proline, Butylene Glycol, Hydrolyzed Oryza Sativa (Rice) Extract, Hydroxyresveratrol, Polyglyceryl-10 Oleate, Polyglyceryl-6 Laurate, Sorbitan Palmitate, Dicetyl Phosphate, Propylene Glycol, Citrus Medica Limonum (Lemon) Peel Extract, Citrus Aurantium Dulcis (Orange) Peel Extract, Lecithin, Micrococcus Lysate, Leuconostoc/Radish Root Ferment Filtrate, 1,2-Hexanediol, Caprylyl Glycol, Tropolone, Hydrolyzed Glycosaminoglycans, Hydroxyethylcellulose, Hexylene Glycol, Polydextrose, Sodium Hyaluronate, Propanediol, Orobanche Rapum Extract, Citrus Aurantium Dulcis (Orange) Peel Oil.
SHEER SPF 30 Mineral Tinted
Medicinal Ingredients: Titanium Dioxide 10%, Zinc Oxide 8%.
Non-Medicinal Ingredients: Alumina, Ammonium Acryloyldimethyltaurate/VP Copolymer, Bis-PEG/PPG-16/16 PEG/PPG-16/16 Dimethicone, C12-15 Alkyl Benzoate, Camellia Sinensis Leaf Extract, Caprylic/Capric Triglyceride, Ceteareth-20, Cetearyl Alcohol, Cetyl Dimethicone, Citrus Aurantium Dulcis (Orange) Peel Extract, Citrus Limon (Lemon) Peel Extract, Cyclohexasiloxane, Cyclopentasiloxane, Diazolidinyl Urea, Dimethicone, Dipropylene Glycol Dibenzoate, DL-alpha Tocopheryl Acetate, Glycerin, Glyceryl Stearate, Iodopropynyl Butylcarbamate, Iron Oxides CI 77491, Iron Oxides CI 77492, Iron Oxides CI 77499, Isopropyl Titanium Triisostearate, Phenoxyethanol, Phytic Acid, Polyhydroxystearic Acid, Polysorbate 20, PPG-15 Stearyl Ether Benzoate, Propylene Glycol, Pyrus Malus (Apple) Fruit Extract, Sodium Ascorbyl Phosphate, Sodium Hydroxide, Triethoxycaprylylsilane, VP/Eicosene Copolymer, Water/Eau, Xanthan Gum.
Free Express Shipping with orders over $199
Available at our Edmonton Boutique
Ship to Canada only
Pickup currently unavailable at Loshen & Crem
Sensitive Skin Program
Loshen & Crem
5238 Windermere Boulevard
Edmonton AB T6W 0L9
Canada
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 30 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days of purchase, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Final Sale Items
For transparency, certain items are final sale and not eligible for return or exchange:
- Products on sale
- Products marked “Final markdown” on our online store
- Gift cards
- Promotional kits and deluxe samples
- Limited-edition or seasonal item
Shipping Policy
At Loshen & Crem, we take delivering your skincare treasures très seriously. From Canada to the U.S., we’re here to ensure your beauty cabinet is always well-stocked.
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Free Shipping:
- Canada: Complimentary EXPRESS shipping on orders over $199 CAD (after discounts and before taxes).
- United States: Complimentary EXPRESS shipping on orders over $250 USD. We are temporarily pausing USD payments at the moment. Apologies for the inconvenience, and thank you for your understanding!
- During our annual sales, enjoy free EXPEDITED shipping for orders over $250 CAD (or $350 USD).
- For smaller indulgences, shipping is $24.95 CAD within Canada and $30.95 USD to the U.S.
P.S. We ship to P.O. Boxes via Canada Post—but not during strikes. C’est compliqué.
Processing Time:
We aim to dispatch your order within 2 business days, though peak sales and payment verifications may require a touch more patience.
Please note that if you make any changes with the courier after the dispatch, our carrier will charge a $32 fee. In addition, we will have to withdraw the Free Express shipping option from your SkinSkinGlow points account. We appreciate your understanding.
Our processing time starts from the moment your order is successfully submitted and may take up to 2 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods. Before we can ship your order, we may need to hold your order for payment verification and confirm your details with your card issuer.
We will do our very best to minimize delays.
Shipping Rates & Delivery Times
Estimated Delivery Times (Canada):
- British Columbia & Alberta: 1–2 business days
- Manitoba & Saskatchewan: 1–2 business days
- Quebec & Ontario: 1–2 business days
- Atlantic Provinces: 1–3 business days
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United States: Delivery times vary by region:
- Zone 1: Eastern States – 3–4 business days
- Zone 2: Central States – 4–5 business days
- Zone 3: Western States – 5 business days
Remote areas may experience longer shipping times.Please Note: Shipping windows are estimates and not guarantees. Delays may occur due to weather, traffic, or additional verification processes.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
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Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
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Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and the Free Express Shipping option will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $24.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
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