
Brighten & Restore Program (2% HQ)
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The Brighten & Restore Program (2% HQ) is a comprehensive skincare routine designed to visibly improve the appearance of dark spots, uneven tone, irregular texture, and fine lines while protecting against future damage. This targeted program is formulated to help restore clarity and radiance using hydroquinone as part of a structured, phased approach, supporting a brighter, more even-looking complexion when used as directed.
What’s Included:
All products are full size and packaged in a Vivier branded vegan leather bag.
Benefits:
- Helps visibly improve the appearance of dark spots and uneven skin tone
- Supports smoother texture and more refined-looking skin
- Encourages skin renewal and clarity through targeted exfoliation
- Helps improve the appearance of fine lines and discoloration
- Designed to support a phased brightening and restoration approach
- Includes daily mineral sun protection to help maintain results
- Designed to work in a Prepare, Target, Moisturize, and Protect sequence
How to Use:
Follow the steps indicated in the card provided with your program.
Prepare
Medicated Wash
Target
Advanced Skin Lightening Serum
Corrector 2
Exfoliant Forte
Retinol 1.0%
Moisturize
Follow with your recommended moisturizer as directed
Protect
SHEER SPF 45
Program Phases:
Phase 1: Cleanse and Detox Your Skin (weeks 1 to 6)
During this initial phase, the skin begins shedding damaged surface cells. Temporary dryness, purging, or sensitivity may occur as the skin adjusts.
Phase 2: Experience the Transformation – The Beauty of Results® (weeks 7 to 12)
Skin becomes more tolerant and visibly clearer. Improvements in pigmentation, texture, and overall radiance become noticeable.
Phase 3: Maintenance to Keep Skin Healthy and Strong (weeks 13 to 36)
Transition off the Brighten & Restore Program (2% HQ) to a non-hydroquinone brightening or anti-aging program to maintain results. Continued daily SPF use is essential.
Ingredients:
Medicated Wash
Medicinal Ingredient: 2% Salicylic Acid USP.
Non-Medicinal Ingredients: Acrylates Copolymer, Alcohol, Citric Acid, Disodium Cocoamphodiacetate, Disodium Cocoyl Glutamate, DMDM Hydantoin, Ethoxydiglycol, Fragrance, Hexamidine Diisethionate, PEG-120 Methyl Glucose Dioleate, PEG-7 Glyceryl Cocoate, Sodium Hydroxide, Sodium Lauroyl Sarcosinate, Water/Eau.
Advanced Skin Lightening Serum
Water/Eau, Ethoxydiglycol, L-Ascorbic Acid USP, Glycerin, Zinc Sulfate, Arbutin, Polyporus Umbellatus (Mushroom) Extract, Olea Europaea (Olive) Leaf Extract, Tocopherol, Bioflavonoids, Retinol, Polysorbate 20, Phenoxyethanol.
Corrector 2
Medicinal Ingredient: 2% Hydroquinone USP.
Non-Medicinal Ingredients: Butylated Hydroxy Toluene, Butylparaben, Cetearyl Alcohol, Cetyl Alcohol, Disodium EDTA, Ethoxydiglycol, Fragrance, Glycerin, Lactic Acid, L-Ascorbic Acid USP, Methylparaben, Phenyl Trimethicone, PPG-2 Myristyl Ether Propionate, Propylparaben, Sodium Cetearyl Sulfate, Sodium Lauryl Sulfate, Sodium Metabisulfite, Tocopheryl Acetate, Water.
Exfoliant Forte
Water/Eau, Glycolic Acid, Arginine, Triethanolamine, Cetearyl Alcohol, Polysorbate 60, Glycerin, Caprylic/Capric Triglyceride, Lactic Acid, Argania Spinosa Kernel Oil, Stearic Acid, Cetyl Alcohol, Dimethicone, Propylene Glycol, Diazolidinyl Urea, Iodopropynyl Butylcarbamate.
Retinol 1.0%
Water/Eau, Squalane, Allyl Methacrylate Crosspolymer, Polysorbate 20, Retinol, Butylated Hydroxy Toluene, Glyceryl Stearate, PEG 100 Stearate, Glycerin, Butyrospermum Parkii (Shea) Butter, Dimethicone, Behenyl Alcohol, Cetyl Palmitate, Caprylic/Capric Triglyceride, Titanium Dioxide, Triethoxycaprylylsilane, Acrylates/Acrylamide Copolymer, Mineral Oil/Huile Minérale, Polysorbate-85, Magnesium Aluminum Silicate, Argania Spinosa Kernel Oil, Di-C12-15 Alkyl Fumarate, Cyclopentasiloxane, Dimethiconol, Propylene Glycol, Diazolidinyl Urea, Iodopropynyl Butylcarbamate, Stearic Acid, Triethanolamine, Tocopheryl Acetate, Xanthan Gum, Tetrasodium EDTA, Ascorbyl Palmitate.
SHEER SPF 45
Medicinal Ingredients: Titanium Dioxide 10%, Zinc Oxide 8%.
Non-Medicinal Ingredients: Alumina, Ammonium Acryloyldimethyltaurate/VP Copolymer, Bis-PEG/PPG-16/16 PEG/PPG-16/16 Dimethicone, C12-15 Alkyl Benzoate, Camellia Sinensis Leaf Extract, Caprylic/Capric Triglyceride, Ceteareth-20, Cetearyl Alcohol, Cetyl Dimethicone, Citrus Aurantium Dulcis (Orange) Peel Extract, Citrus Limon (Lemon) Peel Extract, Cyclohexasiloxane, Cyclopentasiloxane, Diazolidinyl Urea, Dimethicone, Dipropylene Glycol Dibenzoate, DL-alpha Tocopheryl Acetate, Glycerin, Glyceryl Stearate, Iodopropynyl Butylcarbamate, Iron Oxides CI 77491, Iron Oxides CI 77492, Iron Oxides CI 77499, Isopropyl Titanium Triisostearate, Phenoxyethanol, Phytic Acid, Polyhydroxystearic Acid, Polysorbate 20, PPG-15 Stearyl Ether Benzoate, Propylene Glycol, Pyrus Malus (Apple) Fruit Extract, Sodium Ascorbyl Phosphate, Sodium Hydroxide, Triethoxycaprylylsilane, VP/Eicosene Copolymer, Water/Eau, Xanthan Gum.
Free Express Shipping with orders over $199
Available at our Edmonton Boutique
Ship to Canada only
Pickup currently unavailable at Loshen & Crem

Brighten & Restore Program (2% HQ)
Loshen & Crem
5238 Windermere Boulevard
Edmonton AB T6W 0L9
Canada
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 30 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days of purchase, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Final Sale Items
For transparency, certain items are final sale and not eligible for return or exchange:
- Products on sale
- Products marked “Final markdown” on our online store
- Gift cards
- Promotional kits and deluxe samples
- Limited-edition or seasonal item
Shipping Policy
At Loshen & Crem, we take delivering your skincare treasures très seriously. From Canada to the U.S., we’re here to ensure your beauty cabinet is always well-stocked.
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Free Shipping:
- Canada: Complimentary EXPRESS shipping on orders over $199 CAD (after discounts and before taxes).
- United States: Complimentary EXPRESS shipping on orders over $250 USD. We are temporarily pausing USD payments at the moment. Apologies for the inconvenience, and thank you for your understanding!
- During our annual sales, enjoy free EXPEDITED shipping for orders over $250 CAD (or $350 USD).
- For smaller indulgences, shipping is $24.95 CAD within Canada and $30.95 USD to the U.S.
P.S. We ship to P.O. Boxes via Canada Post—but not during strikes. C’est compliqué.
Processing Time:
We aim to dispatch your order within 2 business days, though peak sales and payment verifications may require a touch more patience.
Please note that if you make any changes with the courier after the dispatch, our carrier will charge a $32 fee. In addition, we will have to withdraw the Free Express shipping option from your SkinSkinGlow points account. We appreciate your understanding.
Our processing time starts from the moment your order is successfully submitted and may take up to 2 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods. Before we can ship your order, we may need to hold your order for payment verification and confirm your details with your card issuer.
We will do our very best to minimize delays.
Shipping Rates & Delivery Times
Estimated Delivery Times (Canada):
- British Columbia & Alberta: 1–2 business days
- Manitoba & Saskatchewan: 1–2 business days
- Quebec & Ontario: 1–2 business days
- Atlantic Provinces: 1–3 business days
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United States: Delivery times vary by region:
- Zone 1: Eastern States – 3–4 business days
- Zone 2: Central States – 4–5 business days
- Zone 3: Western States – 5 business days
Remote areas may experience longer shipping times.Please Note: Shipping windows are estimates and not guarantees. Delays may occur due to weather, traffic, or additional verification processes.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
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Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
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Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and the Free Express Shipping option will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $24.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
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