Shipping & Return

We know from time to time we may change our mind on a recent purchase. 
You can return any unwanted products within 7 days of delivery provided they are unopened and in perfect condition.
We will refund or offer credit within 30 days of purchase. Please follow our simple step-by-step guide below.  
We are shoppers too and love excellent customer service, so email us, and we promise that you'll enjoy chatting with us.

Shipping Policy

LOSHEN & CREM is pleased to ship anywhere in Canada.We do ship to P.O. Boxes via Post Canada only.
  • LOSHEN & CREM offers FREE EXPRESS SHIPPING everywhere in Canada for all orders over $179.99 (after discounts and before taxes).
  • Except on our annual sales, FREE EXPEDITED SHIPPING on all orders over $250 and shipping is $25
  • Shipping fees for orders under $179.99 (after discounts and before taxes) are $17.95.
  • Packages are shipped from Monday to Friday, not including federal and provincial statutory holidays.
  • No additional customs fees and extra charges. CANADA ONLY.
When placing an order, please make sure to provide all necessary information for a smooth delivery. In case you need to update your address after placing the order, kindly send an email to info@loshen.ca with your order number and the necessary changes.

Please note that if you make any changes with the courier after the dispatch, our carrier will charge a $32 fee. In addition, we will have to withdraw the Free Express shipping option from your SkinSkinGlow points account. We appreciate your understanding.

Our processing time starts from the moment your order is successfully submitted and may take up to 2 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods. Before we can ship your order, we may need to hold your order for payment verification and confirm your details with your card issuer. 
We will do our very best to minimize delays.

Free Samples!

LOSHEN & CREM offers free samples with most orders. Not all brands have samples to offer, but if they do, you will receive them! Expect to receive 1-3 samples per order depending on the order amount. Our Skin Care Specialists will choose samples that compliment your order.

Free Products!

The more you shop, the more you get! SURPRISE ! SURPRISE !LOSHEN & CREM offers La Creme de La Creme Points on every purchase that can be used towards future orders. LOSHEN & CREM will offer a Free Gift With Purchase (GWP) with certain brands from time to time. These GWP's are usually limited quantity and will be offered on a first come first serve basis.

 

Please note that all items on sale or clearance are final sales.
When Loshen & Crem adds a brand on clearance, it is because it didn't meet our quality standards. This is why brands are at up to 75% markdown. Buying these items of "lesser" quality can result in fewer products in a bottle, unsealed properly, and expiring soon (in that case, we always add the expiry date).
Unfortunately, we do not offer any return, credit, or refund for items on clearance. These items are Finale Sales.