


Susanne Kaufmann - The Alpine Retreat Collection
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Bring the tranquillity of the Austrian Alps into your everyday rituals. Curated for those who cherish quiet luxury, the Alpine Retreat Collection pairs two body care essentials in travel-friendly sizes: the limited-edition Mallow Blossom Bath and Susanne Kaufmann’s best-selling
Body Butter. Infused with alpine botanicals like rosemary, sage, lavender, and cedarwood, the bath transforms your tub into a calming forest escape. Follow with the ultra-nourishing body butter, clinically proven to improve skin moisture after 28 days.* A sensorial, skin-loving ritual crafted for softness, serenity, and total replenishment.
What’s included:
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Mallow Blossom Bath 100 ml
A calming botanical bubble bath with 98% natural origin ingredients, enriched with rosemary, sage, cedarwood, and lavender to ground the senses and ease tension. -
Body Butter 50 ml
A rich, nourishing body butter made with 99.2% natural origin ingredients including olive oil, shea butter, and whey. Clinically proven to replenish and restore moisture, even for very dry skin.
*Clinical study result after 28 days on 22 participants.
Recommended for:
- Dry, sensitive, or winter-stressed skin
- Evening body rituals and slow self-care moments
- Those seeking a soft, comforting scent and texture
Benefits:
- Cleanses without disrupting the skin’s natural balance
- Deeply nourishes with shea butter and olive oil
- Soothes skin and mind with alpine plant extracts
How to use:
- Apply the Body Wash onto damp skin, lather gently, and rinse thoroughly.
- Massage the Body Butter onto clean, dry skin until fully absorbed.
Loshen & Crem’s recommendation:
Use at night to unwind after long days or cold weather exposure. This set makes a thoughtful gift—or a well-deserved indulgence for yourself.
Ingredients:
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Mallow extract – anti-inflammatory, soothing
- Shea butter – rich in fatty acids, protects and deeply nourishes
- Whey, honey & pollen – restore softness and resilience
Full INCI list:
Mallow Blossom Bath: aqua/water/eau, sodium coco-sulfate, caprylyl/capryl glucoside, lauryl glucoside, coco-glucoside, citric acid, sodium cocoyl glutamate, malva sylvestris (mallow) extract, cedrus deodara wood oil, rosmarinus officinalis (rosemary) leaf oil, salvia lavandulifolia herb oil, lavandula angustifolia (lavender) flower extract, glyceryl oleate, glycerin, tocopherol, glyceryl caprylate, polyglyceryl-6 oleate, sodium chloride, sodium benzoate, potassium sorbate, sodium surfactin, hydrogenated palm glycerides citrate, limonene, linalool.
Body Butter: aqua/water/eau, olea europaea (olive) fruit oil, pentylene glycol, butyrospermum parkii (shea) butter, cetearyl alcohol, glyceryl stearate citrate, glycerin, sucrose stearate, cera alba, whey powder, helianthus annuus (sunflower) seed oil, mel, pollen, tocopherol, tocopheryl acetate, sodium stearoyl glutamate, xanthan gum, parfum (fragrance).
Complimentary sample.
Free Express Shipping with orders over $199
Available at our Edmonton Boutique
Ship to Canada only
Pickup available at Loshen & Crem
Usually ready in 24 hours

Susanne Kaufmann - The Alpine Retreat Collection
Mallow Blossom Bath 100 ml & Body Butter 50 ml
Loshen & Crem
5238 Windermere Boulevard
Edmonton AB T6W 0L9
Canada
Returns & Refunds
At Loshen & Crem, we understand that sometimes, even the most carefully chosen product might not be "the one."
- Returns: You have 30 days from delivery to return any unopened and unused products in perfect condition—just as they arrived.
- Refunds: If your return reaches us within 30 days of purchase, you’ll have the choice between a refund or store credit (your preference, naturellement). After 30 days, store credit is your only option. Beyond 40 days, refunds and credits are no longer possible.
Final Sale Items
For transparency, certain items are final sale and not eligible for return or exchange:
- Products on sale
- Products marked “Final markdown” on our online store
- Gift cards
- Promotional kits and deluxe samples
- Limited-edition or seasonal item
Shipping Policy
At Loshen & Crem, we take delivering your skincare treasures très seriously. From Canada to the U.S., we’re here to ensure your beauty cabinet is always well-stocked.
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Free Shipping:
- Canada: Complimentary EXPRESS shipping on orders over $199 CAD (after discounts and before taxes).
- United States: Complimentary EXPRESS shipping on orders over $250 USD. We are temporarily pausing USD payments at the moment. Apologies for the inconvenience, and thank you for your understanding!
- During our annual sales, enjoy free EXPEDITED shipping for orders over $250 CAD (or $350 USD).
- For smaller indulgences, shipping is $24.95 CAD within Canada and $30.95 USD to the U.S.
P.S. We ship to P.O. Boxes via Canada Post—but not during strikes. C’est compliqué.
Processing Time:
We aim to dispatch your order within 2 business days, though peak sales and payment verifications may require a touch more patience.
Please note that if you make any changes with the courier after the dispatch, our carrier will charge a $32 fee. In addition, we will have to withdraw the Free Express shipping option from your SkinSkinGlow points account. We appreciate your understanding.
Our processing time starts from the moment your order is successfully submitted and may take up to 2 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods. Before we can ship your order, we may need to hold your order for payment verification and confirm your details with your card issuer.
We will do our very best to minimize delays.
Shipping Rates & Delivery Times
Estimated Delivery Times (Canada):
- British Columbia & Alberta: 1–2 business days
- Manitoba & Saskatchewan: 1–2 business days
- Quebec & Ontario: 1–2 business days
- Atlantic Provinces: 1–3 business days
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United States: Delivery times vary by region:
- Zone 1: Eastern States – 3–4 business days
- Zone 2: Central States – 4–5 business days
- Zone 3: Western States – 5 business days
Remote areas may experience longer shipping times.Please Note: Shipping windows are estimates and not guarantees. Delays may occur due to weather, traffic, or additional verification processes.
Shipping Address Details
For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.
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Address Changes: Once your package has left our warehouse, address updates cannot be made. If you need to make changes before dispatch, email us at info@loshen.ca with your order details.
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Carrier Fees: Any changes made with the courier after dispatch will incur a $32 CAD fee, and the Free Express Shipping option will be deducted from your La Crème Points account.
Tracking Your Order
All shipments include tracking information, so you can follow your package from our warehouse to your door. A confirmation email with your tracking number will be sent once your order is dispatched.
Damaged or Lost Packages
- Damaged Parcels: If your order arrives damaged, please contact us at info@loshen.ca with photos and details. We’ll work to resolve the issue promptly.
- Lost or Stolen Packages: If your package is marked "delivered" but hasn’t arrived, please contact the carrier directly to file a claim.
Tips to Avoid Lost or Stolen Packages:
- Opt for a signature upon receipt (required for orders over $350 CAD).
- Have your package delivered to your workplace.
- If you’re not home on the expected delivery date, ask a neighbor to receive your package.
Unclaimed Parcels
If your package is returned to us unclaimed, we’ll issue a refund minus a $24.95 CAD return shipping fee.
Free Samples
We believe every order deserves a little extra care! Expect 1–3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.
Loyalty Rewards: La Crem Points
Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.
At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!
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About Us
Loshen & Cream
Let's be clear, this is not about us. It's about you, it's about your skin health.
We are not your typical online skin care boutique. Although we are a virtual store, all of the experts behind Loshen & Crem are true professionals with an outstanding knowledge of the skin.
We choose the top skincare brands to provide you with the best options for healthy skin.
#Respectyourskin







